Monique Amoateng
Memphis
Summary
Versatile manager skilled in improving operational efficiency and enhancing team dynamics. Strong background in developing training programs and implementing strategic plans, ready to leverage expertise to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Services Manager
American Job Center
Memphis, TN
04.2025 - Current
- Managed over 50+ business accounts and facilitated client success by providing tailored job search strategies and comprehensive application support.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Consistently met or exceeded departmental goals by closely monitoring KPIs and taking corrective actions when necessary.
- Design and publish marketing materials for special events
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Career Technical Training Manager
Job Corps
Memphis, TN
04.2024 - 03.2025
- Developed and delivered technical training programs for diverse groups of students.
- Collaborated with educators to align training materials with industry standards.
- Evaluated training effectiveness through assessments and feedback mechanisms.
- Trained new hires to perform cross-training exercises with experienced workers.
Branch Manager
160 Driving Academy
Memphis, TN
09.2022 - 04.2024
- Directed branch operations to uphold safety and training compliance standards.
- Developed and implemented strategic plans to enhance student enrollment and retention rates.
- Trained and mentored staff, fostering a collaborative team environment.
- Streamlined administrative processes, improving overall operational efficiency within the branch.
Employment Coordinator
Center For Employment Opportunities
Memphis, TN
07.2020 - 08.2022
- Collaborated with community organizations to expand resources for job seekers.
- Streamlined communication between HR and department managers to ensure a seamless recruitment process.
- Implemented diversity hiring initiatives, promoting an inclusive workplace culture within the organization.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Master of Arts - Journalism And Mass Communication
Lipscomb University
Nashville, TNMaster of Science - Criminal Justice
Walden University
Minneapolis, MNSkills
- Social media promotion
- Strategic planning
- Process improvement
- Team building and leadership
Certification
- Talent Pipeline Management (TPM), U.S. Chamber of Commerce Foundation - February 2026
Timeline
Business Services Manager
American Job Center
04.2025 - Current
Career Technical Training Manager
Job Corps
04.2024 - 03.2025
Branch Manager
160 Driving Academy
09.2022 - 04.2024
Employment Coordinator
Center For Employment Opportunities
07.2020 - 08.2022
Master of Arts - Journalism And Mass Communication
Lipscomb University
Master of Science - Criminal Justice
Walden University
U.S. Chamber of Commerce Foundation-Talent Pipeline Management (TPM)
Successfully completed the U.S. Chamber of Commerce Foundation TPM Academy- a framework to support employers in strengthening workforce development efforts through a collaborative, strategic approach