Monique Stevenson
Spring Hill
Summary
Detail-oriented Operations and Program Support Professional with 8+ years of experience in streamlining workflows and coordinating cross-functional teams. Expertise in enhancing communication, improving processes, and maintaining organization in fast-paced environments. Committed to structuring support for teams and enhancing the client experience in mission-driven, community-focused organizations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admin
Bach to Rock Franklin
Franklin
12.2024 - Current
- Serve as the primary point of contact for families, managing inquiries across phone, email, and in‑person channels.
- Maintain confidential student records and support billing and enrollment processes.
- Coordinated daily school operations, scheduling, and client communications to enhance program delivery.
- Assisted with event planning and logistics to foster a welcoming, community-focused environment.
Production Support Specialist III
Integrated Specialty Coverages (formerly SIS Wholesale Insurance Services)
Carlsbad
10.2020 - Current
- Managed high-volume operational workflows, ensuring accurate client data across multiple systems while upholding confidentiality standards.
- Served as key contact for client inquiries, resolving issues via web, email, and phone with professionalism and empathy to enhance client satisfaction.
- Coordinate calendars, meetings, and scheduling to support daily team operations.
- Collaborated cross-functionally with internal teams to troubleshoot system issues and streamline processes, improving overall operational efficiency.
- Train and support internal staff and outsourced team members to ensure consistency and quality.
Intern
MiraCosta Community College
Oceanside
01.2023 - 05.2023
- Facilitated preschool classroom activities to promote engagement and learning in a nurturing environment
- Assisted with lesson planning and implementation of play-based learning activities and daily routines
- Monitored children's development and implemented positive behavior strategies to encourage growth and cooperation
- Communicated with staff and families while maintaining confidentiality
Contractor's Insurance Customer Service - Binding Supervisor
Gaslamp Insurance
Carlsbad
04.2018 - 10.2020
- Managed high-volume calls to provide quality customer support and resolve inquiries efficiently
- Oversaw daily team operations, streamlining scheduling, attendance tracking, and time-off approvals
- Participated in hiring efforts by interviewing and onboarding new team members to strengthen team capacity
- Maintained accurate data across multiple systems with strong attention to detail
Contractor's Insurance Customer Service Representative
Gaslamp Insurance
Carlsbad
06.2016 - 04.2018
- Managed high-volume calls, resolving customer inquiries to enhance satisfaction
- Processed payments while ensuring accuracy of customer records
- Coordinated with team to deliver timely and effective service
Child Care Assistant
First Presbyterian Church
Oceanside
10.2013 - 04.2018
- Managed sign-in/out procedures, fostering secure transitions and effective family communication
- Planned and implemented Sunday curriculum with engaging activities tailored to developmental needs
- Supervised children's play and activities to ensure safety and engagement.
- Assisted in planning and implementing age-appropriate educational programs.
- Provided support during snack and meal times, promoting healthy eating habits.
Education
Bachelor of Science - Integrated Studies (Psychology & Human Development and Family Science)
Middle Tenn. State University
Murfreesboro, TN12-2026
Associate Degree - Child Development
MiraCosta Community College
Oceanside, California05-2023
High School Diploma -
Oceanside High School
Oceanside, California06-2015
Assistant Teacher Certification -
MiraCosta Community College
Oceanside, CaliforniaSkills
- Project management
- Microsoft Office proficiency
- Google Workspace proficiency
- DocuSign expertise
- Dropbox knowledge
- Detail oriented
- Adaptable
- Team collaboration
- Communication skills
- Strong work ethic
Certification
Assistant Teacher Certification, MiraCosta Community College, Oceanside, California, Completed training program to qualify as an Assistant Teacher
Timeline
Admin
Bach to Rock Franklin
12.2024 - Current
Intern
MiraCosta Community College
01.2023 - 05.2023
Production Support Specialist III
Integrated Specialty Coverages (formerly SIS Wholesale Insurance Services)
10.2020 - Current
Contractor's Insurance Customer Service - Binding Supervisor
Gaslamp Insurance
04.2018 - 10.2020
Contractor's Insurance Customer Service Representative
Gaslamp Insurance
06.2016 - 04.2018
Child Care Assistant
First Presbyterian Church
10.2013 - 04.2018
Bachelor of Science - Integrated Studies (Psychology & Human Development and Family Science)
Middle Tenn. State University
Associate Degree - Child Development
MiraCosta Community College
High School Diploma -
Oceanside High School
Assistant Teacher Certification -
MiraCosta Community College