Monse Liuzzi
Brentwood
Summary
Dedicated front desk receptionist with strong customer service and organizational skills. Skilled at multitasking and adapting quickly to changing demands. Proven ability to manage multiple roles efficiently, while ensuring smooth operations, and maintaining safety standards. Reliable, professional, and committed to creating a welcoming environment for all clients and visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Crag
Franklin
08.2024 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Instructed climbers on safety protocols and climbing techniques.
- Assisted in maintaining climbing equipment and ensuring safety standards.
Barista
Starbucks
Franklin
06.2023 - 08.2025
- Maintained cleanliness and organization of work area and equipment.
- Collaborated with team members to ensure smooth service flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Franklin
08.2022 - 03.2023
- Developed lesson plans tailored to individual skill levels and needs.
- Communicated effectively with parents regarding progress and safety updates.
- Organized engaging activities to enhance student enjoyment and participation.
Education
Bachelor of Arts - International Business Management
University of Colorado At Boulder
Boulder, CO05-2029
High School Diploma -
Ravenwood High School
Brentwood, TN05-2025
Skills
- Team collaboration
- Time management
- Effective communication
- Customer service
- Project management
- Lesson planning
- Conflict resolution
- Reservation management
- Safety compliance
Languages
Spanish
Native/ Bilingual
Accomplishments
- Organized and led numerous fundraising events for Leukemia & Lymphoma Society (LLS) and Make-A-Wish Foundation, helping raise over $20,000 for cancer research.
- Served as Producer of the schools newscast, overseeing media production, scheduling, and business management operations to ensure high-quality broadcasts.
- Managed the business and financial accounts for the school’s theater program, demonstrating leadership, organization, and financial management skills.Went to the Student Emmy's for best Newscast.
- Contributed to the Ravenwood Girls Coalition, supporting women’s groups in Tennessee through event planning and fundraising efforts.
Timeline
Front Desk Receptionist
The Crag
08.2024 - Current
Barista
Starbucks
06.2023 - 08.2025
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
08.2022 - 03.2023
Bachelor of Arts - International Business Management
University of Colorado At Boulder
High School Diploma -
Ravenwood High School
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