Moorthy A

Handling 8 members Singapore AP team (24/5- Support) in which we are doing Invoice Processing (Indexing & verification), Gatekeeper posting , Payment Run , Query Mail box & Bank document preparation (LC/IBC).

Monitoring the indexing queue and allocation of transactions to the team members to achieve SLA .

Responsible for service deliver for our SG AP process as per LTSA.

Part of hiring process (1st level of interview)

Setting KRA to team members , monitoring and gives continuous feedback to achieve their KRA goals.

Resources Planning for planned or unplanned leave of any team members to make sure process runs smoothly 24/5 without missing any SLA

Part of appraisal discussion with manager and allocating rating accordingly to the team members as per bell curve.

Suggesting Promotion, Monthly, quarterly and yearly awards with insightful data for eligible and deserving team members.

Training to new joiners on assigned process and clarification of process doubts to team members. Arranging to get the required process tools access to them.

Will give process related assistance to Manager on escalation mails for RCA preparation.

Responsible for SOP creation , periodical update and arranging client approval for same.

Responsible for update on Process map, SIPOC, CTRM and preparing monthly metrics of SLA, First Touch Transaction (FTT), control chart & Treasury metrics .

Preparing monthly error , accuracy , productivity & attendance tracker.

Uploading night shift & holiday working allowance for team members in payroll portal on monthly basis.

Planning for BCP and Performing critical activity during BCP to meet the client expectation to process the urgent payments.

Completing OE (Operational excellence) audit on quarterly basis with required data and files.

Coordinate with Singapore Treasury team for planning the budget on the fund's allotment for origin payments.

Conducting weekly team meeting for sharing updates.

Part of weekly client call and sharing the process related updated, challenges, issues, etc

Preparing bank letter for recall of funds , Back value , amendment on basis of treasury approval.

Check GPI status for payment related query in bank site and sending mail to bank if required.

Performing Payment SAP L1 approval for daily payments.

On Daily basis, performing verification (QC) of Direct , Indirect , commodity vendor payments , Employee reimbursement , Origin payments.

Handling Query mail box, Origin payments query and internal team query.

Accounting of monthly expenses allocation on corporate card ( Mobile and FAX expenses ).

Conducting individual meeting to indexing user for QC errors.

Sending monthly error and accuracy report .

Responsible to solving the technical issue by taking up the same with the respective support team and make sure that the payments are processed without delay.

Responsible for sharing the process related updates to team members (Via mail and explaining in team calls) and documenting the same.

Back-up for team lead activity.

Invoice processing of Direct, Indirect , Commodity, employee payment and origin payments on daily basis.

Updating SOP of for allocated activity.

Back-up for Verification (QC).

Supporting to OE and internal audit and providing supporting documents.

Sharing daily consolidated productivity report to team members.

Creating new party code and update of new bank details.

Amendment in vendor existing bank details.

Invoice processing (PO and NON- PO) in third party workflow as per daily allocation to meet the defined SLA.

Played Key role for migrating of one US entity invoice processing from third party workflow to SAP.

Generic mail box handling and initiation of invoices which are received from supplier into SAP workflow on FIFO basis.

Allocation of work ids to team members using macro enabled allocation excel file which will equally divide the workload to team members.

Played key role on 2015 BCP by traveling to Delhi client branch location for processing critical invoices and bought back the volume under the SAL in few days.

Went to Hyderabad (40 days) for providing revers KT of P2P process to Genpact team members.

Cab roster for multiple team members on the process and handling stationary products of the process and active member of fun committee.

Part of knowledge accusation team where the O2E process of HP moved to Wipro along with existing employees.

Providing assistance to SOP preparation team for my assigned process during migration.

Contract creation of software pack in SAP (Individual) and bulk contact creation for customer as per monthly report.

Care pack registration of hardware with software as per allocation and Care pack Mail box handling .