Summary
Overview
Work History
Education
Skills
Overview
Technical Credentials
Professional Highlights
Timeline
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Morarji Babu Ravi

Operation Manager
Chennai

Summary

A risk management professional with 18+ years of experience in various facets of banking Services such as operations, Trade and Finance, internal control and regulatory compliance. I have got valuable experience in the field of internal control, risk and control assessment and knowledge around implementing/setting up Risk and Control Framework for risk management of Operation teams. In addition to the risk management role, I have performed team manager roles in contact center and banking operations. In these roles, I had handled the first level of grievance redressal for the bank and backend operations such as account servicing and settlements.

Overview

19
19
years of professional experience
2010
2010
years of post-secondary education

Work History

Manager – Regulatory Registrations – UK Entities

HSBC GROUP SERVICE DELIVERY
01.2022 - Current
  • Providing Subject Matter Expertise (SME) and support on regulatory registrations related matters for licenses and waivers
  • This will include the submission of licenses, variation of permissions and waivers in the UK
  • Act as the point of reference and SME for enquiries on Entity licensing
  • Tracking waivers granted by UK regulators and monitoring expiry dates for existing waivers and reminding waiver owners of waivers due to expire
  • Undertaking regular control and monitoring reviews of access to the FCA Connect tool (owned by UK regulator)
  • Undertake periodic reviews on any changes in key information such as Senior Management Changes, Firm Details, Complaints Contact information, Information for the 15 UK entities and other details hosted on the regulator’s web portal

Assistant Vice President and Site Lead – Regulatory Compliance GSC Chennai

HSBC GROUP SERVICE DELIVERY
01.2017 - 01.2021
  • Providing business service teams such as Wholesale Banking, KYC, GTRF with advisory support relating to regulatory compliance
  • Managing regulatory visits by regulators from various jurisdictions
  • Assist Business comply with the letter and spirit of applicable regulations
  • Performing Compliance Risk Assessment for the Business Services in Chennai
  • Reviewing incidents for root cause and recommending preventive and corrective action plan
  • Delivering compliance specific trainings to business service teams

Manager – Regulatory Compliance

HSBC GROUP SERVICE DELIVERY
01.2016 - 01.2017
  • Sharing key policy changes to the operations and responding to queries from the Business Management on key aspect of Regulatory Compliance
  • Performing Compliance Risk Assessment for the Business Services in GSC Chennai
  • Reviewing incidents for root cause and recommending preventive and corrective action plan
  • Reporting the incident to onshore regulatory compliance and the site management through various governance and risk forums
  • Delivering regulatory compliance training and conducting Local compliance representative forums
  • Engaging with onshore compliance for change in regulations, training programs or any other aspect, where clarification is required

Manager – Business Risk and Control Management

HSBC GROUP SERVICE DELIVERY
01.2013 - 06.2016
  • Testing of Operating and Design effectiveness of Control related to Financial Crime Compliance Risk, Sanctions and Money Laundering Risk for business services such as Banking Operations, Customer Due Diligence, and Trader Operations
  • Perform Risk and Control Assessment for Banking Operation and Customer Due Diligence Trade Business Services
  • Review new incoming activity in line with the Migration methodology from a control perspective
  • Ensure Operational Risk Mandatory Checklist is signed off for all new migrations for the site
  • Execute Internal control monitoring plan and End to End reviews for Business Services
  • Coordinate with External/Internal auditors and follow up with Operations to implement Audit Report findings
  • Ensure that the policy changes/new policies are cascaded within the site as appropriate and conduct awareness sessions on Risk awareness
  • Prepare Site Risk Committee Deck and follow up on Minutes of the Meeting action points

Manager – Grievance Redressal Cell of the Bank

HSBC GROUP SERVICE CENTRE
01.2011 - 01.2013
  • Handling escalated complaints to the Senior Management of the Bank
  • Providing resolution, identifying root cause, and taking preventive measures
  • Data Analysis on the Quality of complaint resolutions and Voice of the customer
  • Explore opportunities to improve customer satisfaction scores by undertaking root cause analysis
  • Monitor the performance of team members and create appropriate framework for coaching and Training
  • Establish Standard Operating Procedures in line with the requirements of the Business Partner

Assistant Manager – Banking Operations

HSBC GROUP SERVICE CENTRE
01.2008 - 01.2010
  • Responsible to issuance of Tax and Interest certificates for all branches in India
  • Depositing of tax deducted at source on interest on Time Deposits to Income Tax Department of India
  • Timely filing of returns with the Income tax department

Officer – Email Management Team

HSBC GROUP SERVICE CENTRE
01.2006 - 01.2008
  • Resolve Senior Management and Regulatory Complaints by coordinating with Various operations, compliance, and Legal Team
  • Objection handling of team members handling challenging customer complaints
  • Monitor customer calls handled by Teams member to evaluate the performance and share feedback to improve the efficiency

Education

PGDM -

Post Graduate Certification in Business Management

M.Com - undefined

Madras University

Skills

Good understanding of Service Center Operations and the operational risk and control framework

Ability to influence stakeholders in the Service Centers to embed the compliance culture

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Overview

11+ years of experience in risk and control domain in HSBC Electronic Data Processing, 7+ years of experience in Operations

Technical Credentials

  • ICA Certification for HSBC, Anti-money Laundering and Sanctions Compliance, 01/01/15
  • Certification on Compliance, International Compliance Association, 01/01/17

Professional Highlights

  • SME for Regulatory Registrations of UK Entities, Assist the bank’s UK regulated and registered entities hold the correct permissions and are appropriately licensed. Support on regulatory registrations related matters for licenses and waivers which include submission of licenses, variation of permission and waivers in the UK.
  • Operational Risk Management, Conducted risk and controls assessments factoring key risk indicators, assisted management in creating issues and action for control gaps and monitored action plans.
  • Embedding a Risk Culture within teams, Have contributed to structuring training content, planned, and rolled trainings out including conducting them on various key themes such as 'The company’s approach to Conduct Risk', Risk Principles, Personal Account Dealing Policy and other compliance policies.
  • Facilitating regulatory Audits, As the point of contact for regulatory Audits, have facilitated regulatory Audits from Financial Conduct Authority (FCA) and Office of the Comptroller of Currency (OCC) in 2017.
  • Process Migration Support, Actively involved in assessing the risk and control aspects of process migration from the On-shore to the Global Service Centers (GSCs).
  • Internal Control Review, Conducted risk-based reviews and tested key controls for core banking operations (Banking Operations, Customer Due Diligence and Contact Center).
  • Guidance and Governance, Actively involved with the GSC site Business Risk and Control Management (BRCM) teams and GSC Operations to provide adequate support and governance over Internal Control framework and policies.
  • Establishing the Quality Assurance Procedures, Basis, the Identity and Verification policy of the bank, for India Banking Operations team on Onboarding and Periodic Refresh Process.
  • Recognition, Was recognized with 100 Club winner award in 2010 for assisting the India Business deploy the accruing tax model in March 2009.

Timeline

Manager – Regulatory Registrations – UK Entities

HSBC GROUP SERVICE DELIVERY
01.2022 - Current

Assistant Vice President and Site Lead – Regulatory Compliance GSC Chennai

HSBC GROUP SERVICE DELIVERY
01.2017 - 01.2021

Manager – Regulatory Compliance

HSBC GROUP SERVICE DELIVERY
01.2016 - 01.2017

Manager – Business Risk and Control Management

HSBC GROUP SERVICE DELIVERY
01.2013 - 06.2016

Manager – Grievance Redressal Cell of the Bank

HSBC GROUP SERVICE CENTRE
01.2011 - 01.2013

Assistant Manager – Banking Operations

HSBC GROUP SERVICE CENTRE
01.2008 - 01.2010

Officer – Email Management Team

HSBC GROUP SERVICE CENTRE
01.2006 - 01.2008

M.Com - undefined

Madras University

PGDM -

Post Graduate Certification in Business Management
Morarji Babu RaviOperation Manager