A risk management professional with 18+ years of experience in various facets of banking Services such as operations, Trade and Finance, internal control and regulatory compliance. I have got valuable experience in the field of internal control, risk and control assessment and knowledge around implementing/setting up Risk and Control Framework for risk management of Operation teams. In addition to the risk management role, I have performed team manager roles in contact center and banking operations. In these roles, I had handled the first level of grievance redressal for the bank and backend operations such as account servicing and settlements.
Good understanding of Service Center Operations and the operational risk and control framework
Ability to influence stakeholders in the Service Centers to embed the compliance culture
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