Morgan Carter
Nashville
Summary
Detail-oriented team lead with a strong focus on customer service, workplace safety, and task delegation. Proven ability to enhance team efficiency and streamline operations in fast-paced environments.
Results-driven Pharmacy Handler Team Lead with expertise in coordinating daily operations and ensuring workplace safety. Skilled in creative problem solving and time management, contributing to improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Handler Team Lead
HealthTrust Supply Chain
Nashville, Ten
04.2024 - Current
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Balanced competing priorities in a fast-paced environment without sacrificing accuracy or efficiency in daily tasks such as sorting parcels according to destination zones.
- Enhanced team efficiency by coordinating daily handling schedules for incoming and outgoing shipments.
- Facilitated smooth operations during peak periods, managing high volumes of goods without delays.
- Supported team morale and cohesiveness by providing on-the-job training to new handlers.
- Maintained clean and organized work environment, adhering to safety protocols to prevent accidents.
- Fostered positive relationships with suppliers, ensuring timely and accurate deliveries.
Event Staff and Scare Actor
Nashville Nightmare Haunted House
Nashville, TN
08.2021 - 02.2025
- Created immersive character experiences to enhance guest engagement and overall atmosphere.
- Collaborated with team members to develop and execute diverse scare tactics.
- Trained new actors on performance techniques and safety protocols.
- Implemented feedback strategies to refine scare methods and increase audience reactions.
- Evaluated guest interactions to adjust performance styles for improved effectiveness.
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Contributed to marketing initiatives by participating in promotional photo shoots and videos showcasing the attraction''s highlights.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Kept up-to-date on industry best practices regarding special effects makeup application, enhancing realism within performances while maintaining safety standards for performers'' skin health.
Front of House Cashier
Chick-fil-A
Nashville, TN
03.2023 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of front counter and dining areas.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer inquiries and issues promptly to enhance overall experience.
- Collaborated with team members to streamline service flow during peak hours.
- Implemented best practices for order accuracy, contributing to improved service reliability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Penn Foster Career School
Scranton, PABachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH01.2028
No Degree - Esthetician
Empire Beauty School
Brentwood, TN11.2023
Skills
- Workplace safety
- Task delegation
- Equipment operation
- Equipment monitoring
- Packing skills
- Inventory coordination
- Proficient in Outlook, Word, Excel
- Employee engagement
- Creative problem solving
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- Licensed Esthetician
Timeline
Pharmacy Handler Team Lead
HealthTrust Supply Chain
04.2024 - Current
Front of House Cashier
Chick-fil-A
03.2023 - 05.2023
Event Staff and Scare Actor
Nashville Nightmare Haunted House
08.2021 - 02.2025
High School Diploma -
Penn Foster Career School
Bachelor of Arts - Psychology
Southern New Hampshire University
No Degree - Esthetician
Empire Beauty School