Morgan Chinn
Knoxville
Summary
Motivated sales professional bringing eight years of sales and customer service experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members to exceed company goals.
Overview
11
11
years of professional experience
Work History
Business Owner
Self Employed
08.2021 - 12.2024
- Built a digital asset lending company responsible for managing assets in excess of $100,000
- Grew from one to 98 staff members in a matter of seven months
- Ensured over $10,000 net cash flow monthly with zero business debt
- Leveraged social media to grow sales, profits, and the business exponentially
- Responsible for hiring, training, and disciplinary actions of all 98 employees, including four managers.
Reservations Supervisor
Seabrook Hospitality
01.2021 - 08.2021
- Wrote the sales training program for all reservations agents, achieving the highest sales in company history, achieving the 2021 sales goal by May
- Trained reservation agents in customer service and sales skills with a primary focus on tailored recommendations, service, and closing
- Worked with customers using active listening skills to fit each one with the best fit vacation property for their needs, making sure to secure payment and set proper expectations regarding the community.
Store Manager
Mattress Firm
07.2018 - 06.2020
- Achieved over 130% percent to sales target since beginning with the company, which is best in the Seattle South district
- Promoted to store manager within six months based on leadership and coaching skills, as well as individual performance
- In three months, brought the Covington store from second to last to top performing store in the district
- One of only six sales people in western Washington to sell over $1 million in the 2019 calendar year.
Assistant Store Leader
Sleep Country USA
02.2014 - 08.2015
- Developed highly empathetic client relationships and earned the reputation for exceeding sales goals by six percent annually
- Generated over $1,000,000 in new sales through personal, telephone, and email contact with customers
- Promoted from Sales Associate to Assistant Store Leader after six months with the company based on immediate sales results
- Second best salesperson in the North Puget Sound region in terms of revenue, behind only the seasoned top sales manager in the state.
Education
Master in Teaching: Secondary Biology -
Northwest University
01.2012
Bachelor of Arts: Environmental Science - undefined
Northwest University
01.2010
High School Diploma - International Baccalaureate - undefined
Edmonds-Woodway High School
01.2006
Skills
- Top sales performer
- Active listening
- Problem solver
- Goal-oriented
- Employee Development
- Customer Service
- Employee Training
- Negotiation and Persuasion
- Policies and Procedures Development
Timeline
Business Owner
Self Employed
08.2021 - 12.2024
Reservations Supervisor
Seabrook Hospitality
01.2021 - 08.2021
Store Manager
Mattress Firm
07.2018 - 06.2020
Assistant Store Leader
Sleep Country USA
02.2014 - 08.2015
Master in Teaching: Secondary Biology -
Northwest University
Bachelor of Arts: Environmental Science - undefined
Northwest University
High School Diploma - International Baccalaureate - undefined
Edmonds-Woodway High School
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