Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Cresswell

Chattanooga

Summary

Dynamic hospitality professional with strong interpersonal skills and a detail-oriented approach, experienced at Bonefish Grill. Proven ability to manage reservations and enhance dining experiences while supporting front-of-house operations. Adept in POS software and team collaboration, consistently delivering exceptional service and maintaining high standards of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Host

Bonefish Grill
02.2024 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Dispatcher/Customer Support Specialist

Dinner Delivered
01.2021 - 01.2024
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of around 20 vehicles.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Drive Through/Cook Operator

Choo Choo Bbq
02.2019 - 01.2021
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Operated grills, fryers and ovens to cook food items.
  • Monitored food temperatures to meet quality and safety standards.

Education

High School Diploma -

East Ridge High School
Chattanooga, TN
05-2018

Skills

  • Menu management
  • Telephone reception
  • Strong interpersonal skills
  • Exceptional communication
  • Detail-oriented
  • Hospitality and accommodation
  • Task prioritization
  • Dining room management
  • POS software
  • Front of house organization
  • Team collaboration
  • Reservations
  • Professional appearance
  • Server support

Timeline

Host

Bonefish Grill
02.2024 - Current

Dispatcher/Customer Support Specialist

Dinner Delivered
01.2021 - 01.2024

Drive Through/Cook Operator

Choo Choo Bbq
02.2019 - 01.2021

High School Diploma -

East Ridge High School

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