Detail-oriented individual with a strong background in customer service and project management. Known for effective communication and team supervision skills, successfully driving productivity and meeting client expectations in various roles.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Main Route Delivery Driver
AP Distribution (FedEx)
Kingsport
11.2020 - 03.2025
Delivered packages accurately within designated routes and timelines.
Managed time effectively to consistently meet daily delivery quotas and enhance overall route efficiency.
Loaded delivery truck with packages for route as per manifest, ensuring accurate and timely deliveries.
Managed inventory on vehicle, securing items and confirming accuracy to prevent delivery issues.
Inspected delivery vehicle for safety and maintenance before each shift in accordance with DOT regulations.
Collected payments and signatures from customers, ensuring accurate transaction records.
Owner
Double Take Landscape
Johnson City
08.2018 - 10.2020
Developed and implemented landscape designs tailored to client preferences.
Managed daily operations of landscaping projects and client communications.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Supervised crew members, providing training and guidance on best practices.
Custom Closet Installer
A Place For Everything Closets
Kingsport
07.2017 - 07.2018
Installed custom closet systems with precision, enhancing functionality and aesthetics for clients.
Delivered outstanding customer service during on-site consultations, ensuring client satisfaction and tailored solutions.
Conducted thorough inspections of completed installations to verify adherence to quality standards and client specifications.
Executed final details such as trim, molding, and paint to enhance the overall appearance of installations.
Dismantled and removed existing closet components to prepare for new installations. and disposed of them properly.
Maintained tools and equipment for optimal performance and safety.
Buyer III
SAIC
Oak Ridge
08.2011 - 02.2016
Generated and evaluated price summaries, performing price and cost analysis to assess reasonableness of vendor proposals and quotes.
Applied in-depth knowledge of FAR and DFAR regulations and federal and commercial proposal preparedness, submittal, and purchasing guidelines to ensure compliance.
Conducted thorough reviews of supporting documentation to ensure accuracy of contract requirements.
Education
Bachelor of Science - Business Administration / Entrepreneurship
Saint Louis University
St. Louis, MO
12-2004
Skills
Time management
Customer relationship management
Effective communication
Continuous improvement
Route optimization
Cost analysis
Negotiation skills
Independence
Certification
Class F Endorsement
Accomplishments
2009 University of Tennessee Business Plan Competition Winner
Timeline
Main Route Delivery Driver
AP Distribution (FedEx)
11.2020 - 03.2025
Owner
Double Take Landscape
08.2018 - 10.2020
Custom Closet Installer
A Place For Everything Closets
07.2017 - 07.2018
Buyer III
SAIC
08.2011 - 02.2016
Bachelor of Science - Business Administration / Entrepreneurship