Morgan McIllwain
New Johnsonville,TN
Summary
Dedicated and detail-oriented professional with over 12 years of service in the Tennessee National Guard, specializing in operations, maintenance, and tactical intelligence analysis. Proven ability to thrive in high-pressure environments, ensuring accuracy and reliability in support of federal law enforcement operations. Strong problem-solving and decision-making skills drive operational success, complemented by expertise in gathering and analyzing critical information while coordinating effectively with multiple agencies. Committed to leveraging a robust work ethic as an EHS Training Specialist to enhance safety and operational excellence within the organization.
Overview
7
7
years of professional experience
Work History
HVAC Installer
Bubba Stanfield Heating and Cooling
New Johnsonville, TN
04.2026 - Current
- Installed HVAC systems in residential and commercial properties, ensuring compliance with safety standards.
- Diagnosed and repaired heating and cooling equipment, enhancing system performance and reliability.
- Collaborated with team members to streamline installation processes, reducing project completion time.
- Trained junior installers on best practices for HVAC installation and maintenance procedures.
- Managed inventory of tools and equipment, ensuring readiness for each installation project.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
Tactical Intelligence Analyst
Army National Guard TN
Chattanooga, TN
02.2024 - 04.2026
- Verified visitor security clearances and eligibility for access into SCIFs.
- Created useful and timely intelligence products to support special agents and liaise in field operations.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed recommendations to assist task force officers and special agents with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Conducted detailed data analysis to identify patterns and trends in complex datasets and targets of investigations patterns of life.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Developed standard operating procedures for enforcement operations and activities.
- Coordinated with other enforcement agencies to share information and resources.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Briefed upper-level personnel on emerging threats.
- Assisted in development of intelligence strategies and policies to support operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Conducted threat assessment and analysis of foreign/domestic adversaries in support of military operations.
Toyota Automotive Technician
Capital Toyota of Chattanooga
Chattanooga, TN
06.2023 - 02.2024
- Changed, rotated, and balanced tires on different types of vehicles.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Retained accurate records of purchases, titles and sales.
Surface Maintenance Mechanic
Army National Guard Bureau
Smyrna, TN
06.2021 - 06.2023
- Performed mechanical maintenance and repairs on gasoline and diesel-powered military equipment including M1068, M1078, M1151, DRASH systems, 3K-60K TQGs, M10A, and ATLAS II.
- Operated independently and within small teams to complete diagnostics, repairs, and scheduled maintenance.
- Disassembled, repaired, and fabricated hydraulic systems across multiple military platforms.
- Troubleshot mechanical and electrical malfunctions using multimeters, voltmeters, ohmmeters, pressure gauges, engine analyzers, and computerized diagnostic tools.
- Utilized schematics and wiring diagrams to diagnose and repair generators and other tactical equipment.
- Conducted maintenance and major repairs on tactical utility equipment, internal combustion engines, and heavy-duty combat and automotive vehicles.
- Removed and reinstalled major engine assemblies, subassemblies, and components with minimal supervision in shop and remote environments.
- Applied working knowledge of complex mechanical, electrical, electronic, and pneumatic systems in tactical and commercial applications.
- Safely handled hazardous chemicals and consistently followed PPE requirements, safety procedures, and hazard reporting protocols.
- Used hand, battery-powered, and pneumatic tools to perform servicing, repairs, and preventative maintenance.
Plant Resource Group Super Sacker
Chemours
New Johnsonville, TN
05.2019 - 01.2021
- Packaged pigment products and ensured only quality-approved material was shipped to customers.
- Performed preventative maintenance and conducted routine daily and nightly equipment inspections.
- Operated and monitored valves, photo eyes, air piston vibrators, electric control panels, air bag systems, and conveyor systems.
- Assisted maintenance tasks using hand tools, pneumatic tools, and battery-powered equipment.
- Maintained safe, efficient production flow while adhering to company and industry standards.
Education
High School Diploma -
Waverly Central High School
Waverly, TN05-2013
Skills
- Maintaining records
- Providing briefings
- Secret clearance
- Social media monitoring
- Proficient in use of Microsoft Office Applications, cloud services, and collaboration tools
- National Security
- Mitigation strategy development
- Information gathering
- Team player
- Research
- Information verification
- Research and analysis
- Report preparation
- Standardizing procedures
- Predictive analysis
- Policy review
- Assessing compliance risk
- Report writing
- Collaborative mindset
- Incident reporting
- Risk analysis
- Compliance risk management
- Data interpretation
- Quality standards
- Verbal, interpersonal, and written communication
- Schematic reading
- Blueprints and specifications
- EPA regulations
Timeline
HVAC Installer
Bubba Stanfield Heating and Cooling
04.2026 - Current
Tactical Intelligence Analyst
Army National Guard TN
02.2024 - 04.2026
Toyota Automotive Technician
Capital Toyota of Chattanooga
06.2023 - 02.2024
Surface Maintenance Mechanic
Army National Guard Bureau
06.2021 - 06.2023
Plant Resource Group Super Sacker
Chemours
05.2019 - 01.2021
High School Diploma -
Waverly Central High School