Morgan Papp
Jackson
Summary
Dynamic customer service professional with a proven track record at Food Giant, excelling in cash handling and fostering customer loyalty. Leveraged strong communication skills to enhance customer satisfaction and streamline operations. Recognized for integrity and teamwork, consistently achieving high accuracy in transactions and contributing to a 20% reduction in wait times.
Overview
7
7
years of professional experience
Work History
Cashier
Food Giant
07.2024 - 08.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Kroger
Jackson, TN
03.2024 - 06.2024
- Collaborated with team members to improve workflow and reduce wait times during peak hours.
- Promoted store loyalty programs to customers, driving engagement and retention efforts.
- Trained new cashiers on register operations and best practices for customer interactions.
- Monitored inventory levels at checkout, notifying management of stock shortages or discrepancies.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Phone Representative
Premium
11.2023 - 02.2024
- Managed high-volume inbound calls to assist customers with inquiries and issues
- Provided accurate information about products and services to enhance customer satisfaction
- Documented customer interactions in CRM system for future reference and follow-up
- Collaborated with team members to streamline communication processes and improve response times
- Maintained up-to-date knowledge of products, policies, and promotions to provide informed support
Cashier
Burlington
Jackson, TN
08.2022 - 02.2024
- Processed customer transactions efficiently using POS systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries and product location within the store.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
Cashier
Walmart
10.2019 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Sales Associate
Kohls Department Store
Jackson, TN
08.2018 - 09.2019
- Assisted customers in locating products and provided knowledgeable recommendations.
Education
Bachelor of Science -
Strayer University
Herndon, VA03.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
Timeline
Cashier
Food Giant
07.2024 - 08.2025
Cashier
Kroger
03.2024 - 06.2024
Phone Representative
Premium
11.2023 - 02.2024
Cashier
Burlington
08.2022 - 02.2024
Cashier
Walmart
10.2019 - 02.2021
Sales Associate
Kohls Department Store
08.2018 - 09.2019
Bachelor of Science -
Strayer University