Morgan Reid
Shelbyville
Summary
Dynamic professional with extensive experience at Jack Daniels, excelling in relationship building and effective communication. Proven ability to enhance customer satisfaction through critical thinking and detail-oriented service. Recognized for maintaining accurate records and educating customers, contributing to brand awareness and loyalty in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Jack Daniels
Lynchburg
11.2024 - Current
- Managed incoming calls and routed them to relevant departments.
- Scheduled appointments and maintained the reception calendar efficiently.
- Scheduled and confirmed appointments.
Tour Guide
Jack Daniels
Lynchburg
10.2023 - Current
- Built productive relationships across all levels, functions and cultures.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Assisted customers with product selection and inquiries.
Customer Service Representative
Jack Daniel's Distillery
Lynchburg
07.2021 - Current
- Maintained accurate records of customer interactions in the database.
- Assisted customers with inquiries and provided product information.
- Educated customers on promotions and services offered by the company.
Server
Chilis's Bar and Grill
Shelbyville
10.2019 - 02.2020
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to coordinate timely order delivery.
- Supported team members during busy shifts to enhance workflow.
Education
High School Diploma -
Community High School
Unionville, TN05-2021
Skills
- Relationship building
- Brand awareness
- Social perceptiveness
- Effective communication
- Critical thinking
- Time management
- Punctual and reliable
- Detail-oriented
Certification
- Power Industrial Equipment Certification.
- TIPS Certified
- TABC certified
Timeline
Receptionist
Jack Daniels
11.2024 - Current
Tour Guide
Jack Daniels
10.2023 - Current
Customer Service Representative
Jack Daniel's Distillery
07.2021 - Current
Server
Chilis's Bar and Grill
10.2019 - 02.2020
High School Diploma -
Community High School
Similar Profiles
Joshua BrooksJoshua Brooks
Cistern Room Operator at Jack DanielsCistern Room Operator at Jack Daniels
LUIS CHARLESWELLLUIS CHARLESWELL
Sales Consultant at Jack Daniels motorsSales Consultant at Jack Daniels motors
Dorothy CostaDorothy Costa
Sales Representative at Jack Daniels AudiSales Representative at Jack Daniels Audi
Mary MinchMary Minch
Administrative Assistant at Signature Flooring and InteriorsAdministrative Assistant at Signature Flooring and Interiors
Nikki McCubbinsNikki McCubbins
Lead Preschool Teacher /Preschool Teacher's Assistant at Golden Bear PreschoolLead Preschool Teacher /Preschool Teacher's Assistant at Golden Bear Preschool