Morgan Reid
Shelbyville
Summary
Dynamic professional with extensive experience at Jack Daniels, excelling in relationship building and effective communication. Proven ability to enhance customer satisfaction through critical thinking and detail-oriented service. Recognized for maintaining accurate records and educating customers, contributing to brand awareness and loyalty in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Jack Daniels
Lynchburg
11.2024 - Current
- Managed incoming calls and routed them to relevant departments.
- Scheduled appointments and maintained the reception calendar efficiently.
- Scheduled and confirmed appointments.
Tour Guide
Jack Daniels
Lynchburg
10.2023 - Current
- Built productive relationships across all levels, functions and cultures.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Assisted customers with product selection and inquiries.
Customer Service Representative
Jack Daniel's Distillery
Lynchburg
07.2021 - Current
- Maintained accurate records of customer interactions in the database.
- Assisted customers with inquiries and provided product information.
- Educated customers on promotions and services offered by the company.
Server
Chilis's Bar and Grill
Shelbyville
10.2019 - 02.2020
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to coordinate timely order delivery.
- Supported team members during busy shifts to enhance workflow.
Education
High School Diploma -
Community High School
Unionville, TN05-2021
Skills
- Relationship building
- Brand awareness
- Social perceptiveness
- Effective communication
- Critical thinking
- Time management
- Punctual and reliable
- Detail-oriented
Certification
- Power Industrial Equipment Certification.
- TIPS Certified
- TABC certified
Timeline
Receptionist
Jack Daniels
11.2024 - Current
Tour Guide
Jack Daniels
10.2023 - Current
Customer Service Representative
Jack Daniel's Distillery
07.2021 - Current
Server
Chilis's Bar and Grill
10.2019 - 02.2020
High School Diploma -
Community High School