Morgan Stoll
Pigeon Forge,TN
Summary
Tourism professional with background in providing enriching experiences to visitors, with the goal of creating memories. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, emotional intelligence, and customer engagement.
Overview
9
9
years of professional experience
Work History
Zipline Tour Guide and Front Desk Associate
Smoky Mountain Ziplines
01.2023 - Current
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Guided personalized groups of up to 36 people/day on 2 hour scheduled tours.
Ropes Course Manager and Resort Assistant Manager
Sandy River Outdoor Adventure
01.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created welcoming and safety cautious environments for up 50 people in one team building/ ropes course session
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Zipline, Aerial Ropes Course & Go-kart Tour Guide
Adventure Hilton Head
06.2021 - 01.2022
- Accomplished a 4 week long training course designed by the Association for Challenge Course Technologies focused on Zipline / Aerial principals & rescue demonstrations
- Provided memorable experiences for 2-75 guests at a time solidified with a 'Safety first, Fun Second' mindset
- Maintained safety protocols for inspection of 50+ obstacles, 8 ziplines, Guide / Client harnesses and gear, & rescue supplies while following Local / State operating procedures
- Consistently keeping communicating with supervisors & management about potential issues & presenting solutions to cultivate solutions
General Manager / Coordinator
Milan Day Spa
05.2020 - 05.2021
- Organized a multi-service schedule ranging with 2-10 Service providers/ contracted employees on a daily basis
- Amplified product sales and add-on services during post-COVID business
- Implemented exceptional customer service from customer phone calls, appointments, check-in, paperwork, drink orders, and check out
- Cultivated a system for laundry service to save expenses, updating service providers on customer needs, new hire applications/interviews and supplies ordering
- Composed Social Media outlets (Instagram / Facebook) via service availability, picture creation, and analytical data based on clientele
Front Desk Attendant & Social Media Liaison
Go Ape Zipline & Adventure Park
03.2020 - 04.2020
- **COVID-19 company furloughed employees
- Created an organized front office space designed for exceptional customer relations and employee development
- Operated / took charge of class ll seat harness and full-body harness inventory & safety checks in preparation for the season
- Engaged local small / large businesses in marketing partnerships thru personal connections and brochure distribution
- Initiated productive Social Media strategies thru image production, caption creations, and audience interaction based on hashtag statistics
Seasonal Studio Manager
uPaint Pottery Studio
09.2019 - 01.2020
- Provided excellent customer service in a family friendly environment & resolved customer complaints in coordination with studio policies
- Oversaw employee progress, product ordering, cleaning schedules, over-the-phone / online inquiries, & kiln schedules
- Created & implemented an effective off-site event reminder system & studio cleaning schedule (vs hiring outside companies)
- Traveled to various uPaint locations (Greenwood & Noblesville) when understaffed & conducted 20-30 off-site events in the Indianapolis region in a 3 month period
Pottery Studio Manager
Art Cafe
01.2018 - 08.2019
- Ensured 50+ pieces of pottery were carefully processed thru a hands-on glazing and firing process only completed by management
- Created memorable experiences through professional and exciting environments on a tourist-based island
- Provided detail oriented directions to customers & employees, to implement safety procedures correctly
- Ensured employees/ management stayed on task through positive leadership styles and open communication
- Designed and implemented new systems to improve efficiency and profit (including but not limited to employee scheduling, product ordering/ pricing, employee tips, surplus product organization, pottery glazing / kiln schedule, and more)
Customer Service Representative/Head Cashier
Hobby Lobby
07.2017 - 01.2018
- Created positive first and last impressions thru creating professional and compassionate environments
- Ensured timely check-out operations while efficiently assisting 30-100 customers per shift
- Answered customer concerns regarding product placement & proper product usage
- Efficiently unloaded, priced, and placed products onto shelves from truck orders in a timely fashion
- Provided exceptional positive customer service via phone calls and personal interactions
Print Associate and Cover Design Specialist
Publish 4 All
08.2016 - 05.2017
- Created efficient over 50 cover designs for published narratives thru a self-propelled graphic design software
- Assisted in book production and equipment testing for worldwide printing solutions that distributed to over 20 countries
- Upgraded assembly and manufacturing operations for printing mechanics
- Implemented new storage programs for custom cover designs that ensured future success for the company
Craft & Design Center Lead Staff
YMCA of the Rockies
09.2015 - 05.2016
- Created memorable experiences for families vacationing on property thru creative freedom and assistance in their artwork
- Managed various departments of artistic expression, including jewelry making, tie-dye production, kiln fired pottery, mosaic creating & leather stamping
- Provided positive customer service to guests at a world renowned resort, that hosted over 200,000 guests annually
Education
Certificate -
Bethany Global University
Bloomington, MN05.2017
Basics -
Collin College
McKinney, TX05.2015
High School Diploma -
McKinney Boyd H.S.
McKinney, TX05.2015
Skills
- Customer Service
- Problem solving
- Safety Oriented
- Time management
- Communication
- Computer skills
- Creativity
- Leadership
- Relationship building
- Schedule development
Hobbies and Interests
- Travel Planning
- Budgeting
- Farmers Market Craft Vending
- Event Planning
- Outdoor Adventures
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Zipline Tour Guide and Front Desk Associate
Smoky Mountain Ziplines
01.2023 - Current
Ropes Course Manager and Resort Assistant Manager
Sandy River Outdoor Adventure
01.2022 - 12.2022
Zipline, Aerial Ropes Course & Go-kart Tour Guide
Adventure Hilton Head
06.2021 - 01.2022
General Manager / Coordinator
Milan Day Spa
05.2020 - 05.2021
Front Desk Attendant & Social Media Liaison
Go Ape Zipline & Adventure Park
03.2020 - 04.2020
Seasonal Studio Manager
uPaint Pottery Studio
09.2019 - 01.2020
Pottery Studio Manager
Art Cafe
01.2018 - 08.2019
Customer Service Representative/Head Cashier
Hobby Lobby
07.2017 - 01.2018
Print Associate and Cover Design Specialist
Publish 4 All
08.2016 - 05.2017
Craft & Design Center Lead Staff
YMCA of the Rockies
09.2015 - 05.2016
Certificate -
Bethany Global University
Basics -
Collin College
High School Diploma -
McKinney Boyd H.S.
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