Moriah Scogin
Christiana,TN
Summary
I enjoy a challenge, and love to learn. I and always achieve the goals I have set for myself. I have been a very successful dog groomer, managing my own salon and becoming an awarded small business in less than 9 months. I have experience in customer relations, communication and de-escalation. I am a perfectionist and strive to perform to the best of my abilities.
Overview
6
6
years of professional experience
Work History
Field Technician
Superior Traffic Control
02.2023 - Current
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Machine Operator
Ingram Content Group
11.2021 - 02.2023
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Dog Groomer
Petsmart
08.2020 - 08.2021
- Scheduling clients, answering phone calls, assisting customers in finding the right haircut and needs for their pet, cleaning of the salon, helping coworkers with their difficult
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Investigated and resolved accounting, service and delivery concerns.
Grooming/Retail Manager
Dogs Down Under
01.2019 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
911 Dispatcher
City of La Vergne
11.2023 - 07.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
Ed
Del Oro Highschool
Loomis, CA06.2013
Skills
- Mechanical knowledge, Communication skills, Basic math, Warehouse experience, Computer literacy
- Critical Thinking
- Reading Comprehension
- Workplace Safety
- Conflict Management
- Professional Communication
- Active Listening
Timeline
911 Dispatcher
City of La Vergne
11.2023 - 07.2024
Field Technician
Superior Traffic Control
02.2023 - Current
Machine Operator
Ingram Content Group
11.2021 - 02.2023
Dog Groomer
Petsmart
08.2020 - 08.2021
Grooming/Retail Manager
Dogs Down Under
01.2019 - 07.2020
Ed
Del Oro Highschool
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