Moriah Thompson
Kingsport
Summary
Dedicated healthcare support professional with a solid track record in patient-focused care and medical records management. Demonstrates expertise in processing insurance claims and collaborating with providers to enhance patient satisfaction and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medication Discharge Tech
Ballad Health, Johnson City Medical Center
Johnson City
05.2025 - Current
- Processed insurance claims and verified patient eligibility for services.
- Collaborated with healthcare providers to ensure optimal patient care solutions.
- Operated pharmacy software for prescription management and billing processes.
- Processed prior authorization requests for medication coverage efficiently.
- Ensured compliance with state and federal pharmacy regulations consistently.
Medical Receptionist
Dragonfly Medical and Behavioral Health
Johnson City
11.2024 - 05.2025
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Handled patient inquiries and provided accurate information regarding services offered.
- Maintained patient records and ensured compliance with privacy regulations.
- Collaborated with healthcare providers to facilitate smooth patient flow.
- Processed insurance claims and verified patient eligibility for services received.
- Trained new staff on office procedures and software systems used in practice.
- Utilized electronic health record systems to update patient information accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Assistant
Tennessee Cancer Specialist
Johnson City
01.2024 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to the exam room and prepared them for physician examination.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control and HIPAA guidelines.
Barista Shift Supervisor
Starbucks in Food City
Jonesborough
10.2023 - 01.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock level through regular inventory checks.
Medical Assistant
Lakeview Health Care System
Leesburg
04.2021 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure/weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender/Server
Oliver's Spruce Creek Country Club
Dunnellon
03.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Patient Care Technician
Select Specialty
The Villages
10.2022 - 03.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Vet Assistant
Faithful Companion Animal Clinic
The Villages
01.2021 - 04.2021
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Unit Secretary
Leesburg Regional Hospital
Leesburg
02.2020 - 01.2021
- Managed incoming calls and directed to the appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Barista
Barnes And Noble Cafe
The Villages
07.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Kennel Worker
Fort Henry Animal Hospital
Kingsport
08.2018 - 05.2019
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to health code guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted good hygiene in animals by seeing to grooming needs.
Education
High School Diploma -
Sullivan Central High School
Blountville, TN05-2019
Skills
- Assisting with Physical Exams
- Patient Feeding
- EMR Systems
- Medical Terminology
- HIPAA Compliance
- Patient-Focused Care
- Prescription management
- Medical records management
- Pharmacy software operation
- Medical terminology understanding
Certification
- Pharmacy Tech License and Certification
Timeline
Medication Discharge Tech
Ballad Health, Johnson City Medical Center
05.2025 - Current
Medical Receptionist
Dragonfly Medical and Behavioral Health
11.2024 - 05.2025
Medical Assistant
Tennessee Cancer Specialist
01.2024 - 11.2024
Barista Shift Supervisor
Starbucks in Food City
10.2023 - 01.2024
Bartender/Server
Oliver's Spruce Creek Country Club
03.2023 - 06.2023
Patient Care Technician
Select Specialty
10.2022 - 03.2023
Medical Assistant
Lakeview Health Care System
04.2021 - 09.2023
Vet Assistant
Faithful Companion Animal Clinic
01.2021 - 04.2021
Unit Secretary
Leesburg Regional Hospital
02.2020 - 01.2021
Barista
Barnes And Noble Cafe
07.2019 - 01.2020
Kennel Worker
Fort Henry Animal Hospital
08.2018 - 05.2019
High School Diploma -
Sullivan Central High School