Mouhamed Aymen Chaouch
La Marsa
Summary
Dedicated and results-driven professional with a robust background in customer service, technical support, and cryptocurrency trading. Recently expanded expertise into blockchain technologies, decentralized finance (DeFi), and smart contract development. Adept at leveraging analytical skills and technical knowledge to deliver innovative solutions in the Web3 space.
Overview
11
11
years of professional experience
Work History
Crypto Trader
Self-employed
12.2021 - Current
- Conducted technical analysis and market research to identify profitable trading opportunities in cryptocurrency markets.
- Developed strategies for futures trading on Bitcoin and other cryptocurrencies.
- Continuously learned blockchain technologies to enhance trading techniques.
Technical Support Representative
Directlines
11.2019 - 12.2021
- Provided technical support for Bouygues Telecom’s optical fiber installations.
- Ensured successful completion of technician tasks using specialized tools and software.
- Transitioned to back-office operations to validate and optimize agent workflows.
Assistant Marketing Service Support
IKI Call - Aristimmo |
02.2017 - 11.2019
- Assisted real estate agents by scheduling client appointments for property sales, purchases, or rentals in Paris and surrounding areas.
- Delivered exceptional customer service while maintaining high appointment success rates.
Hospitality Agent
Carthage Thalasso and Regency Tunis Hotel
02.2014 - 05.2017
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted guests with reservation inquiries, ensuring accurate bookings and timely confirmations.
Education
No Degree - Web3 Blockchain And Cryptography
Online
Remote12-2025
Skills
- Blockchain & Cryptocurrency: Blockchain fundamentals, Ethereum smart contracts, decentralized finance (DeFi), Bitcoin and cryptocurrency foundations
- Technical Skills: Solidity, Go programming language, Web3js, Truffle framework, Trading psychology, Stop loss management,Fundamental analysis,Order execution
- Languages: Arabic (Native), English (Bilingual), French (Bilingual)
- Software Proficiency: Microsoft Word, Excel, Zendesk
Timeline
Crypto Trader
Self-employed
12.2021 - Current
Technical Support Representative
Directlines
11.2019 - 12.2021
Assistant Marketing Service Support
IKI Call - Aristimmo |
02.2017 - 11.2019
Hospitality Agent
Carthage Thalasso and Regency Tunis Hotel
02.2014 - 05.2017
No Degree - Web3 Blockchain And Cryptography
Online
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