Playing cricket
Mritunjay Kumar
Banker
Coimbatore
Summary
With a robust background at State Bank of India, SBI, I excel in financial advising and relationship management, enhancing client trust and satisfaction. My proactive approach led to significant cross-selling success and a consistent achievement of sales targets, underpinned by strong problem-solving skills and customer service orientation.
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Relationship Banker
State Bank of India, SBI
Coimbatore
09.2023 - Current
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Cultivated strong customer relationships by providing tailored advice and services.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Banker
State Bank of India, SBI
07.2021 - 08.2023
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
Personal Banker
State Bank of India, SBI
04.2019 - 06.2021
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
ATM Supervisor
State Bank of India, SBI
08.2017 - 03.2019
- Processed quarterly vault and ATM audits with zero error rate.
- Managed inventory of ATM parts and supplies, ensuring availability for timely repairs and maintenance tasks.
- Established strong relationships with vendors to secure competitive pricing on parts, equipment, and services needed for the upkeep of ATMs.
- Reduced downtime for ATMs by conducting regular system checks and coordinating repairs with technicians.
- Promoted teamwork among technicians leading to faster response times during emergencies.
- Collaborated with bank managers to develop strategies for improving ATM performance metrics and user experience.
- Optimized cash management processes to ensure adequate funds in each ATM, minimizing cash-out incidents.
- Implemented preventive maintenance schedules in order to minimize unplanned downtimes while reducing overall repair costs.
- Improved ATM operations by implementing efficient scheduling and maintenance procedures.
Retail Banker
State Bank of India, SBI
07.2015 - 07.2017
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
Personal Banker Assistant
State Bank of India, SBI
01.2009 - 06.2015
- Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
- Promoted teamwork among colleagues through open communication channels that foster collaboration while achieving individual objectives.
- Assisted clients with account management, leading to increased loyalty and retention rates.
- Managed sensitive client data, ensuring confidentiality and adherence to banking regulations.
- Monitored high-risk transactions, applying due diligence measures to prevent fraud or money laundering activities.
- Educated customers on digital banking tools for easier account access and improved financial management capabilities.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Computer Science
Bharathiar University
Coimbatore, India 05.2001 -
Skills
Relationship building and management
Financial advising
Recordkeeping requirements
Problem-solving aptitude
Banking
Customer Service-oriented
Credit assessment
File maintenance
Client relationship management
Interests
Timeline
Relationship Banker
State Bank of India, SBI
09.2023 - Current
Banker
State Bank of India, SBI
07.2021 - 08.2023
Personal Banker
State Bank of India, SBI
04.2019 - 06.2021
ATM Supervisor
State Bank of India, SBI
08.2017 - 03.2019
Retail Banker
State Bank of India, SBI
07.2015 - 07.2017
Personal Banker Assistant
State Bank of India, SBI
01.2009 - 06.2015
Bachelor of Science - Computer Science
Bharathiar University
05.2001 -
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