MUKTA DUTTA
Nashville
Summary
Highly skilled in data analysis, process improvement, and strategic planning with strong emphasis on optimizing business operations. Conscientious and methodical approach to tasks ensures quick completion with minimal errors, backed by solid work ethic and commitment to delivering high-quality results.
Overview
20
20
years of professional experience
Work History
BUSINESS ANALYST
Corepeelors
01.2018 - Current
- Worked on many projects where data mining, manipulation and presentation were extensively conducted
- Automated business processes
- Used Power BI, SQL for data cleaning and creating dashboards
- Main point of contact for all communications with other teams, business users, oversee and sometimes perform crucial and scheduled testing from time to time for new releases and existing features
SR. BUSINESS APPLICATION ANALYST
FedEx Services
Collierville
01.2012 - 07.2017
- Worked on Freight booking applications in FedEx services -IT for 2/12 years as the Sr Business application analyst, test lead for Allocation Booking & Spot Pricing group
- Work focussed on Business critical functionality periodically
- Skills and tools used - SOAPUI, Front and Back end testing and leading all testing and technical efforts
- Authored technical documents such as release notes, installation guides, outlining changes made during an update cycle
- Led project teams through successful completion of large scale implementations involving multiple stakeholders
- Created detailed user stories, use cases and system diagrams to document the design of new functionality
QA ANALYST
FEDEX FCIS
Memphis
08.2008 - 10.2008
- Company Overview: Memphis, US
- Project Name: ORACLE, Collections Module QA Analyst
- COLLECTIONS: FEDEX Converted the FEDEX Canada Collections from its application CHEERS to ORACLE
- In the Oracle Collections Module the collectors have responsibility of all the customer transactions that has their status depending on their payment history, invoices, transactions etc
- Responsibilities: Used the FEDEX inhouse tool to test the application for customer bankruptcies and claiming them as bankrupt
- Participated in review meets to discuss the issues and status of validation
- Developed the test execution metrics documentation on testing progress
- Memphis, US
QA ANALYST
ANZOT
Bangalore
09.2006 - 12.2007
- Company Overview: Bangalore, US
- Identified opportunities for process improvements by analyzing trends in defects over time
- Evaluated system performance under various load scenarios and identified areas of improvement
- Provided technical support throughout the entire software development life cycle
- Actively participated in code reviews to identify potential errors or security vulnerabilities
- Bangalore, US
QA ANALYST
Systems Domain
Bangalore
02.2005 - 01.2006
- Company Overview: Bangalore
- Evaluated system performance under various load scenarios and identified areas of improvement
- Identified opportunities for process improvements by analyzing trends in defects over time
- Provided technical support throughout the entire software development life cycle
- Reported progress updates regularly during sprints and releases cycles for stakeholders visibility
- Bangalore
Education
MASTER OF BUSINESS ADMINISTRATION - IT MANAGEMENT
Western Governors University
Salt Lake City, UT02-2023
Masters in Science - SCIENCE
Mjp Rohilkhand University
India07-2006
BACHELOR'S - EDUCATION
Mjp Rohilkhand University
India12-2005
Skills
- Business Process Mapping
- Data Analysis
- Workflow Analysis
- Data Mining
- Gap analysis
- Predictive modeling
- Quality Assurance
- Power BI
- SQL
- System testing
- Business requirements
- Stakeholder management
- Cross-functional collaboration
References
References available upon request
Timeline
BUSINESS ANALYST
Corepeelors
01.2018 - Current
SR. BUSINESS APPLICATION ANALYST
FedEx Services
01.2012 - 07.2017
QA ANALYST
FEDEX FCIS
08.2008 - 10.2008
QA ANALYST
ANZOT
09.2006 - 12.2007
QA ANALYST
Systems Domain
02.2005 - 01.2006
MASTER OF BUSINESS ADMINISTRATION - IT MANAGEMENT
Western Governors University
Masters in Science - SCIENCE
Mjp Rohilkhand University
BACHELOR'S - EDUCATION
Mjp Rohilkhand University