MUKUND M.B
Coimbatore
Summary
Seeking a suitable and challenging career-oriented job in an organization where my knowledge and skills could be utilized to the maximum.
Overview
2
2
years of professional experience
Work History
Associate Support Engineer
PRECISION INFOMATICS (M)
Coimbatore
08.2023 - Current
- File Sharing (NFS, SMB,FTP), Mail Server (Migration, Configuration & User Management), SSL Certificate Updating for Web Servers, Managed (V Center, VM Ware, Hyper-V & Nutanix), AWS Cloud Interim.
- Coordinating with the support team for issue resolution(Dell, Nutanix, HPE).
- Customer infra management server and OS level (Remote support).
- Provided remote assistance to clients experiencing technical difficulties, resolving issues quickly and effectively.
- Improved client relationships by maintaining clear communication channels throughout the support process.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Technical Support Engineer
PRECISION INFOMATICS (M)
10.2022 - 08.2023
- OS Installation, Patching &Network Configuration (Windows & Linux), MS Office O365, Veeam Backup Application Installation, LVM Management, Nagios & Nagios QL Configuration, Basic Linux Hardening, Root Password Changing (Grub), Proxy Server (IP & URL Whitelisting), Web Server Configuration (Apache & Tom cat)
Education
Bachelor’s in Mechanical Engineering -
SNS College of Engineering Coimbatore
01.2019
Higher Secondary -
Vidhya Vikas Matriculation Higher Secondary
01.2015
SSLC -
WoodSide School, Ooty
01.2013
Skills
- Good Communication,
- Server Administration
- Troubleshooting skills
- Remote Technical Support
- Technical Analysis
- Microsoft Windows and Office
- Organizational Skills
- Issue and Resolution Tracking
Personal Information
- Father's Name: M.Balakambattan
- Date of Birth: 03/21/98
- Nationality: Indian
- Marital Status: Un-Married
- Religion: Hindu
Skill Sets
Linux (Ubuntu, Red Hat, Cent OS, SUSE, VMware), Windows and higher, Ms-Office, Read, Write, Speak, Speak, Read, Write, Speak
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Associate Support Engineer
PRECISION INFOMATICS (M)
08.2023 - Current
Technical Support Engineer
PRECISION INFOMATICS (M)
10.2022 - 08.2023
Bachelor’s in Mechanical Engineering -
SNS College of Engineering Coimbatore
Higher Secondary -
Vidhya Vikas Matriculation Higher Secondary
SSLC -
WoodSide School, Ooty