MURALI KRISHNAN T.R.
Assistant manager in HSBC bank
Chennai
Summary
Competent and result-oriented professional with 14.5 years of experience across Banking Operations, Financial Transaction Management, Customer Relationship Management, Business Development, Retail Account Opening, and AR Calling. Currently serving as an Assistant Manager with HSBC BANK
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
HSBC BANK
2023.12 - Current
- Managed corporate salary account openings and individual retail savings accounts
- Validated KYC documents as per compliance requirements
- Oversaw portfolio updates for the region
- Handled personal loan disbursement targets
- Maintained MIS
- Ensured customer satisfaction by delivering efficient banking services and promoting relevant products.
Senior Manager
IDFC FIRST BANK
2020.02 - 2023.12
- Managed account openings for corporate salary accounts and individual retail savings accounts
- Validated KYC documents
- Oversaw portfolio updates for the region
- Handled data for cross-sell products (PL, Credit Cards)
- Published MIS reports
- Nurtured healthy customer relationships and managed high net worth accounts.
Team Leader
TCS E-SERVE
2010.11 - 2020.01
- Managed account openings for corporate salary accounts and individual retail savings accounts
- Validated KYC documents as per compliance requirements
- Spearheaded mutual fund transactions (buying and selling) on behalf of Citi bank customers
- Accountable for NAV (Net Asset Value) updating before 10:00 AM and order reporting (Morning, Evening Systematic Investment Plan, Systematic Withdrawal Plan, Systematic Switch Plan)
- Ensured updates were done before regulatory cutoff
- Managed portfolio updates (Subscription/Redemption/Switch)
- Handled financials related to transferring funds from customers to AMC
- Nurtured healthy customer relationships by satisfying queries and providing personalized advice
- Successfully managed customer-centric banking operations, promoting relevant products and services.
Senior AR Caller
Medusind Solutions
2009.10 - 2010.11
- Maintained the AR process up to date without issues
- Monitored payment details for doctor's collections monthly
- Ensured proper handling of issues and timely interactions with clients to avoid denials
- Called patients for initial co-pay payments
- Processed appeals and followed up on denial reasons
- Took a leading role in work assignment and team encouragement.
Education
Bachelor of Commerce - Accounting And Business Management
Kandaswamy Naidu College, University of Madras
Tamil Nadu, India 2004.05 - 2007.05
Skills
Java J2E Course
English
Banking Operations
Performance Management
Relationship Management
Data Management
Team Management
Strong Interpersonal Skills
Customer Service
Accomplishments
- Bronze Medal in District Flying Competition
- Gold Medal in Firing
Personal Information
- Father's Name: T. Radha Krishnan
- Date of Birth: 04/25/1985
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Credentials - Awards
- 1 Covid Warrior Award
- 4 Star of the Month Awards
- 10 On-the-Spot Appreciation Awards
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and belief.
Timeline
Assistant Manager
HSBC BANK
2023.12 - Current
Senior Manager
IDFC FIRST BANK
2020.02 - 2023.12
Team Leader
TCS E-SERVE
2010.11 - 2020.01
Senior AR Caller
Medusind Solutions
2009.10 - 2010.11
Bachelor of Commerce - Accounting And Business Management
Kandaswamy Naidu College, University of Madras
2004.05 - 2007.05
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