Muriel Jane Vanhorn
ATHENS,TN
Summary
Dynamic Store Manager at Kirklands Home with a proven track record in enhancing customer relations and resolving issues effectively. Skilled in inventory control and fostering a motivated team environment, I excel in multitasking and organization, ensuring operational excellence and a positive shopping experience for all customers.
Overview
20
20
years of professional experience
Work History
Store Manager
Kirklands Home
07.2023 - Current
- Continue to do all of the job duties listed below.
Floating Store Manager
Kirklands Home
06.2021 - 07.2022
- Helped support stores while they underwent management changes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supported employees as the store underwent new management changes.
Store Manager
Kirklands Home
04.2005 - 06.2021
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training and mentoring new staff members.
Market Manager
Kirklands Home
04.2009 - 03.2013
- Oversaw 1 to 3 assigned stores in a geographic area.
- Market Manager is responsible and accountable for driving business results through the effective coaching of the store leadership team.
- Areas of focus include sales and profit growth, expense control, promotional and merchandising execution.
- Store manager development and exceptional customer experience
Training Store Manager
Kirklands Home
03.2008 - 04.2009
- Developed strategies to drive profitable sales and improve Customer experiences through engagement that will increase profits and grow the existing customer base.
- Maintain operational excellence through the look, feel and merchandising of the store while fostering a positive, high-engery work environment.
- Follow training plans for trainees to achieve timely completion of training.
- Organized workshops and presentations with the ability to speak effectively in meetings and on conference calls.
Education
Business -
Kiser University
Clearwater, FLGeneral Studies -
Delware Valley High School
Milford, PA06.1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Kirklands Home
07.2023 - Current
Floating Store Manager
Kirklands Home
06.2021 - 07.2022
Market Manager
Kirklands Home
04.2009 - 03.2013
Training Store Manager
Kirklands Home
03.2008 - 04.2009
Store Manager
Kirklands Home
04.2005 - 06.2021
Business -
Kiser University
General Studies -
Delware Valley High School
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