Muthu Krishnan Raju

Adjustments – Check Payment Errors Correction Process

Adjustments is a correction process of check transaction errors. It deals with adjusting (Debiting/crediting) the customer or the other bank for the errors occur during the process of checks through EDER (Enterprise Deposits, Exceptions and Returns), that are received from other financial institutions and Wells Fargo Bank.

Achievements:

MIS Automation
Transition – Additional 3 New Process

CITI Project - (Sep 06 to Dec 20 – Overall 14.3 Years)

Citi Branded Card Disputes –US Region/Clients – Complying with Master/Visa Regulations – Chargeback Process

US Chargeback which involves in the process of investigating customer disputes, both fraud and non-fraud and take appropriate actions based on the Association Guidelines.

My Roles:

Process Executive – Sep’06 to Mar’11 – 4.6 Yrs

Team Lead – Apl’11 to Jul’15 – 4.3 Yrs

Assistant Manager - Aug’15 to Dec’20 - 5.4 Yrs

Achievements at Work:

▪ Acquired 3 sub processes through Knowledge Transfer and converted all 3 as Core

▪ 11 FTE Save in Process Automation – Letter to Customers & EUCT

▪ Won many awards includes Star of the Month, Star of the Quarter, Support Star, Commitment and Service, One Year Zero D in Quality etc.

Audit and Compliance:

• Certified in RCSA (Risk & Control Self-Analysis) Audit and have played both Maker & Tester Role in Process Audit with effective from 2016 to as of now.

• Working and Reporting on all compliance related requirements for my unit.

Other Unit Level Activities:

• HR Catalyst

• Safety Champion

• Transport, Admn, Security & HIS Committee Member

• Member in Health & Safety Committee

HR Unit

Assistant Manager – TAG Unit – HR Backend Support

13th Dec’20 to 6th May’22 (1 Year 5 Months)

Interview Drive Co-ordination/Other Supporting Activities

Managing Interview Drive Co-ordination and other backend support activities like Docs Verification, Panel Tagging, Ties Notes Preparation, Calling activities etc.

Achievements:

Our monthly target is 3500 offers per month but we consistently achieved the target of 7000 per month (200 %) Nov’21 to Feb’22. Our high defined Backend Interview Drive Co-ordination models have been recommended to other business units TAG.

Entry Level - Accounts /Cash Posting, Charges and Demos Entry, Emc Rejections.

Baron International Ltd Deals with Sales and Service of Akai, Aiwa, TCL Products through its 27 branches in all over India.

Handling customer and dealer queries and complaints. Periodical Reporting with branch manager with all requirements, engaged in Customer Satisfaction Survey etc.