MUTHUPANDI MUNIYAPPAN
Coimbatore
Summary
Dedicated and detail-oriented Employment Verification Specialist with 6 years of extensive experience in conducting comprehensive employment background checks, verifying candidate credentials, and ensuring compliance with legal and organizational standards. Proficient in managing high call volumes, maintaining accurate records, and collaborating with HR teams and third-party agencies to deliver timely and accurate results. Skilled in using verification tools and CRM systems, with a proven ability to identify discrepancies and mitigate risks. Recognized for exceptional communication, confidentiality, and commitment to quality in employment verification processes.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert - Verification
Capital Technologies Limited
11.2018 - Current
- Make outbound calls to US, UK, Canada, and Indian employers, HR departments, and other relevant contacts to verify candidate employment details.
- Confirm job titles, dates of employment, salary details, and reasons for leaving directly with authorized personnel.
- Accurately document responses and maintain detailed records of all communication.
- Establish and maintain professional communication with HR representatives, managers, and third-party verifiers.
- Manage a high volume of calls daily while adhering to time constraints and service level agreements (SLAs).
- Prioritize tasks effectively to complete verifications within specified deadlines.
- Follow up on pending cases and ensure timely closure of verification requests.
- Handle challenging situations, such as uncooperative respondents, with patience and professionalism.
- Handle sensitive and confidential information with discretion and professionalism.
- Address queries or concerns from employers or stakeholders regarding verification requests.
Education
Master of Science - Information Technology
Rathinam College of Arts And Science
05.2016
Bachelor of Science - Information Technology
Bishop Ambrose College
05.2014
Skills
Strong active listening abilities
Professional and polite phone etiquette
Team collaboration and coordination
Strong problem-solving skills
Conflict resolution and escalation management
Timeline
Subject Matter Expert - Verification
Capital Technologies Limited
11.2018 - Current
Master of Science - Information Technology
Rathinam College of Arts And Science
Bachelor of Science - Information Technology
Bishop Ambrose College
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