Summary
Work History
Education
Skills
Accomplishments
Timeline
Overview
Generic

M.V. Vidya

Technical Support Engineer
Chennai

Summary

Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

Work History

Technical support engineer

Iopex technologies
01.2026 - Current
  • Serve as technical support engineer at Iopex technologies for Arlo process, resolving client issues efficiently.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Maintain clear communication channels with clients during troubleshooting, fostering transparency and trust.
  • Meet or exceed performance metrics consistently, driving contributions to team success.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.

Customer Service Representative

Walmart
09.2025 - 01.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Mentored junior advisors, improving their skills and boosting team performance.
  • Responded to customer requests for products, services, and company information.
  • Strengthened client relationships by providing tailored advice on industry trends and best practices.
  • Mentored junior advisors, fostering professional development and enhancing overall team performance.
  • Established strong partnerships with key stakeholders through consistent communication and collaboration efforts, promoting mutual success.
  • Increased customer satisfaction by promptly addressing concerns and delivering accurate information.
  • Implemented risk mitigation measures through careful assessment of potential threats associated with various projects or initiatives, minimizing negative impacts on overall business performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

QA analyst

Times Partner
01.2024 - 09.2025
  • Ensured quality assurance for CRM software at Times Partner startup.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.

Associate Engineer

Flextronics Global Shared Services
01.2012 - 01.2015
  • Industry: Flextronics (Global Shared Services Centre, Chennai)
  • Role: ITIL Service support & Monitoring Engineer (Based on ITIL V3 foundation)
  • Used to create monthly reports, analyze the count of tickets of each users and their SLA using SQL queries.
  • Involved in creation of User Accounts in the Active directory.
  • Enabling and disabling Email accounts in the Server
  • Created the Distribution list (Email group) in Active Directory
  • Reset the AD account passwords for the Users
  • Modifying the User accounts and information as requested by the user via SNC ticket.
  • Provided access to the users for VPN that allows them to work from home and also involves in troubleshooting the issues to help them to connect to the office network in remote.
  • Responsible for providing access to the users for Corporate Email access in their Android/IPhone/IPad device and performs troubleshooting for the issues they face.
  • Configured the corporate E-mails in the Blackberry.
  • User administration in SAP
  • Responsible in creation of FTP Accounts and reset the passwords for the same.
  • Involved in monitoring the criticality of the servers and take action by creating or updating the Ticket in the Ticketing tool.
  • Prioritize the ticket depending upon the criticality and then perform warm transfer to the appropriate team.
  • Monitored the Oracle jobs and used to run in Tivoli tool.
  • Provided L1 actions for various applications.

Education

Electronics and Instrumentation -

Anna University
Chennai
01-2011

H.S.C - undefined

Adarsh Vidyalaya Matriculation Higher Secondary School
Chennai
01-2007

S.S.L.C - undefined

Adarsh Vidyalaya Matriculation Higher Secondary School
Chennai
01-2005

Skills

Technical support

Accomplishments

  • Top performer in achieving Severity 1 SLA’s and shown high utilization by utilizing the business hours effectively
  • Contributed my effort and ideas to NAGIOS team in fixing UI issues with Downtime scheduling tool and suggested an alternate solution for the same, which saved huge business impact.
  • Participates in Project Implementation and Presentation process during transitioning the support

Timeline

Technical support engineer

Iopex technologies
01.2026 - Current

Customer Service Representative

Walmart
09.2025 - 01.2026

QA analyst

Times Partner
01.2024 - 09.2025

Associate Engineer

Flextronics Global Shared Services
01.2012 - 01.2015

H.S.C - undefined

Adarsh Vidyalaya Matriculation Higher Secondary School

S.S.L.C - undefined

Adarsh Vidyalaya Matriculation Higher Secondary School

Electronics and Instrumentation -

Anna University

Overview

14
14
years of professional experience

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M.V. VidyaTechnical Support Engineer