M VEL SANKAR
TEAM LEAD
CHENNAI
Summary
Proactive leader skilled in teamwork and collaboration. Focused on fostering a motivated team environment, driving performance improvement, and implementing effective work planning strategies to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Reliance ResQ
07.2023 - 07.2024
- Led a team of 10 to implement process improvements, enhancing operational efficiency and team cohesion.
- Facilitated training sessions for new employees, resulting in quicker onboarding and productivity.
- Monitored team performance metrics, providing feedback to promote accountability and continuous improvement.
- Coordinated workflow and task assignments, ensuring timely project completion and resource optimization.
Team Leader - CRM Operations
Reliance ResQ
07.2024 - Current
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led a team in optimizing CRM operations, enhancing workflow efficiency and improving customer interaction.
- Implemented CRM strategies that improved data accuracy, leading to improved customer relationship management.
Education
BBA -
LOYOLA COLLEGE CHENNAI
Chennai, India 04.2001 -
Skills
Team leadership
Teamwork and collaboration
Work planning
Team motivation
Performance monitoring
Goal setting
Constructive feedback
Timeline
Team Leader - CRM Operations
Reliance ResQ
07.2024 - Current
Team Leader Manager
Reliance ResQ
07.2023 - 07.2024
BBA -
LOYOLA COLLEGE CHENNAI
04.2001 -