Vetrichelvan Manivannan
PROCESS SPECIALIST - SME
Chennai
Summary
Dynamic Process Specialist with a proven track record at Cognizant Technologies Solutions, enhancing productivity and cost efficiency through innovative process improvements and automation. Skilled in vendor and contract management, alongside exceptional stakeholder engagement, I've driven substantial business growth. Expertise in risk analysis and a leader in fostering team productivity. Excel in optimizing supply chain operations and pricing strategies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Process Specialist
Cognizant Technologies Solutions
Chennai
02.2024 - Current
- Conducted regular process reviews, identifying inefficiencies and implementing nearly 5 process improvements that led to increased productivity and cost savings eliminating 3 HC.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services within budget constraints.
- Reviewing and Managing Product Catalog Data/Images ensuring the Catalog Quality of the Client
- Defined and monitored KPIs for Vendors ensuring product performance goals are met across multiple product categories
- Provided regular updates on vendor performance metrics to relevant stakeholders within the organization, enabling data-driven decision-making processes.
- Led contract negotiations with new vendors, securing advantageous terms that supported long-term business growth.
- Conducted cost analysis on products to determine optimal pricing structures that maximize profitability while maintaining competitiveness in the marketplace.
- Handling historical sales report of the Brands and analyzing them in improving sales revenue
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
Senior Catalog Associate
Amazon
Chennai
12.2019 - 12.2023
- Populating content for the product catalogs, identifying and correcting errors on a daily basis.
- Ensured data consistency across all channels with thorough quality assurance checks.
- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification.
- Performed FMEA for several tasks and as a part of the project identified various high priority business risks and liaised with multiple stakeholders to suppress the same.
- Conducted weekly/monthly business review meetings to discuss team goals and implemented strategies to meet business metrics and goal
- Performing forecasting and predictive analyzing of the data to meet the quarterly/yearly data goals
- Managed a team of 10 knowledge associates handing their daily work volumes, publishing weekly/monthly scorecards based on their productivity and Quality.
Product Support Engineer
Vembu Technologies
Chennai
06.2018 - 06.2019
- Tested product components to identify root causes of issues.
- Partnered with engineering teams to test and validate new product releases, ensuring smooth deployment and minimal disruption for customers.
- Debugging errors and analyzing the Database in the Respective Tables on SQLite, PostgreSQL and MySQL queries.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues
Education
Bachelor's in Engineering - Computer Science
Jaya Engineering College
Chennai, India 08.2014 - 05.2018
Skills
Vendor and Contract Management
People and Project Management
Stakeholder Management
Risk Analysis and FMEA
Business Process Mapping
Process Improvement and Automations
Supply Chain Optimization
Pricing Analysis
SQL, DBvis and Advanced Excel
Accomplishments
- Recipient of 2 Employee of the Month awards in Cognizant for Exceptional Performance in achieving monthly project goals
- Recipient of 3 Above & Beyond awards, 17 First Among Equals award, 1 Extra Mile award and 2 Customer Delight award in Amazon
- Identified process improvement and implemented over 12 small scale automation solutions in Amazon Retail Business Services saving over 13 HC.
- Audited and Resolved price claim disputes amounting over 90+ million USD in Amazon.
- Analyzed, Identified and Resolved errors in around 200k products in Amazon's catalog over 11 different marketplaces
Timeline
Process Specialist
Cognizant Technologies Solutions
02.2024 - Current
Senior Catalog Associate
Amazon
12.2019 - 12.2023
Product Support Engineer
Vembu Technologies
06.2018 - 06.2019
Bachelor's in Engineering - Computer Science
Jaya Engineering College
08.2014 - 05.2018
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