Mykayla Colvin
Harriman
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Automated Health Systems Inc.
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Coordinated effectively with other departments and agencies for seamless delivery of services to Medicaid recipients.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Reduced processing times by streamlining workflows and enhancing efficiency in handling Medicaid cases.
Medical Financial Specialist
Medical Service Company
03.2022 - 04.2024
- Improved financial reporting accuracy by streamlining data collection processes and implementing automated solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Communicated effectively and extensively with other departments to resolve claims issues.
Legal Assistant
J. Hines Attorney at Law
06.2021 - 06.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Business Closed
Medical Assistant
Quality Care
02.2010 - 03.2022
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
Education
Associate of Arts - Interdisciplinary Studies
Liberty University
Lynchburg, VANo Degree - Medical Transcription
Stratford Career Insitute
05-2026
Skills
- HIPAA compliance
- Customer service
- Patient scheduling
- Data entry
- Medical terminology
- Audits
- Legal research
- Notary public
Certification
- Notary Public
- Blended Education Certification
- BLS Certification
- First Aid for Opioid Overdoses
- Adult and Pediatric First Aid/ CPR/ AED
- Certified Medical Assistant
Timeline
Customer Service Representative
Automated Health Systems Inc.
04.2024 - Current
Medical Financial Specialist
Medical Service Company
03.2022 - 04.2024
Legal Assistant
J. Hines Attorney at Law
06.2021 - 06.2022
Medical Assistant
Quality Care
02.2010 - 03.2022
- Notary Public
- Blended Education Certification
- BLS Certification
- First Aid for Opioid Overdoses
- Adult and Pediatric First Aid/ CPR/ AED
- Certified Medical Assistant
Associate of Arts - Interdisciplinary Studies
Liberty University
No Degree - Medical Transcription
Stratford Career Insitute
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