Mykul Leadingham
Antioch
Summary
Dynamic General Manager with a proven track record at Suzy Wong's House Of Yum, excelling in operations management and team building. Enhanced profitability through strategic initiatives and effective vendor relationships. Skilled in problem resolution and inventory control, fostering a high-performance culture that maximized customer satisfaction and operational efficiency.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
14
14
years of professional experience
Work History
General Manager
Suzy Wong's House Of Yum / Play Dance Bar / Tribe
Nashville, TN
10.2011 - Current
- Directed daily operations, ensuring seamless service and customer satisfaction across all venues.
- Implemented strategic initiatives to enhance profitability and operational efficiency.
- Oversaw staff training programs, fostering skill development and team cohesion.
- Cultivated relationships with vendors to optimize supply chain management and reduce costs.
- Managed budgeting processes, aligning financial goals with operational priorities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Personal Assistant / Chef
Private Household
Dayton, OH
09.2017 - 09.2020
- Managed daily schedules, ensuring optimal time management and prioritization of tasks.
- Oversaw event planning and execution, ensuring seamless experiences for family gatherings and special occasions.
- Maintained inventory of household supplies, proactively ordering items to prevent shortages or disruptions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Planned and executed meal prep and timing to ensure efficient dining experiences.
- Monitored adherence to strict meal plans, ensuring alignment with individual dietary requirements.
Education
No Degree - Music Education
Tennessee Technological University
Cookeville, TNHigh School Diploma -
Upperman Highschool
Baxter, TN05-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Vendor relationships
Timeline
Personal Assistant / Chef
Private Household
09.2017 - 09.2020
General Manager
Suzy Wong's House Of Yum / Play Dance Bar / Tribe
10.2011 - Current
No Degree - Music Education
Tennessee Technological University
High School Diploma -
Upperman Highschool