Myrna Hocott

• Manages multiple orders and priorities in a fast-paced

environment. Shops and delivers consecutive grocery

orders while providing timely, accurate, and courteous

service.

• Communicates professionally with customers and

ensures satisfaction with each order, fulfilling special

requests and managing substitutions or inventory

conflicts in real-time.

• Responded to a high-volume of customer inquiries via

phone, in a professional and efficient manner.

• Documented trends, interactions, resolutions, and

escalations in CRM Operating System.

• Maintained product knowledge and offered

alternative outcomes, as a helpful resources for

customers in need of solutions

• Documented customer interactions, resolutions, and escalations accurately in CRM systems.

• Worked in a fast-paced environment while following procedures and maintaining a high level of attention to detail.

• Assessed credit applications by verifying customer

identity, income, and credit history in accordance with

company policies. Applied internal guidelines and

regulatory compliance standards to approve or deny

credit requests. Maintained accuracy and consistency

in evaluating financial risk and eligibility.

• Ensured confidentiality and secure handling of sensitive

customer financial data. Demonstrated high standards

of empathy, discretion, and professionalism during

financial discussions.

• Gained proficiency in ACSS Web, Failsafe, and

Accurint.

• Provided quality guest service in a high-volume restaurant.
• Handled customer requests, upsold menu items, and maintained standards of service.

• Delivered attentive service in a fine dining environment.
• Trained on guest standards and upscale service expectations.

• Delivered professional service to a high-end clientele.
• Maintained confidentiality and a professional demeanor with staff and guests.