Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

N. Bennett

La Vergne

Summary

Experienced IT professional skilled in resolving complex technical challenges and delivering efficient solutions. Proficient in system administration, troubleshooting, and user support. Recognized for promoting teamwork and adapting to changing environments. Dependable individual committed to achieving significant outcomes through effective communication, problem-solving, and exceptional customer service skills.

Overview

9
9
years of professional experience

Work History

Intake Coordinator

Connections Wellness Group
09.2024 - Current


  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.

Help Desk Analyst I

Centerstone
03.2020 - 05.2024
  • Ensured that reported customer issues were resolved by logging tickets, creating knowledge base articles, and providing technical support 40 hours per week
  • Implemented changes to security and ensured compliance
  • Managed software installation and upgrades for Microsoft and Windows products
  • Troubleshoot issues related to hardware and software
  • Managed connectivity to network and VPN for customers

Contractor

Insight Global
12.2019 - 03.2021
  • Completed training and tasks related to current job placement.
  • Customer service
  • High volume call center experience
  • Policy management

Unarmed Guard

Walden Security
09.2018 - 12.2019
  • Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
  • Improved customer service by offering a friendly greeting and information
  • Maintained a safe environment with proactive conflict resolution and de-escalation techniques.
  • Conducted detailed incident reports, contributing to the overall improvement of security procedures.

Customer Service Representative

T-Mobile
11.2016 - 01.2018


  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Informs clients by explaining procedures and policies; answering questions regarding plans and services; providing information on available products, services and billing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

BFA - Film

Watkins College of Art
Nashville, TN
05.2015

General Art - undefined

Memphis College of Art
Memphis, TN
05.2012

Skills

  • Proficient in Microsoft products
  • Client support
  • Call center operations expertise
  • Detail-oriented typing skills
  • Skilled in issue tracking and resolution
  • Software installation
  • Network troubleshooting
  • Insurance verification
  • Onboarding
  • Application support and installation
  • System administration
  • Remote support management

Awards

Top Performer at T-Mobile Feb 2017 - Sept 2017

Timeline

Intake Coordinator

Connections Wellness Group
09.2024 - Current

Help Desk Analyst I

Centerstone
03.2020 - 05.2024

Contractor

Insight Global
12.2019 - 03.2021

Unarmed Guard

Walden Security
09.2018 - 12.2019

Customer Service Representative

T-Mobile
11.2016 - 01.2018

General Art - undefined

Memphis College of Art

BFA - Film

Watkins College of Art

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N. Bennett