Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
N. SHAKEEL AHAMED

N. SHAKEEL AHAMED

Thanjavur

Summary

Dedicated IT Support Specialist with experience in remote system administration, hardware/software troubleshooting, and network management. Skilled in providing end-user support through remote tools, ensuring data security, and maintaining IT compliance. Strong ability to resolve technical issues efficiently and collaborate with distributed teams.

Overview

1
1
Certification

Work History

Desktop Support Engineer

Module Informatics Private Limited.
03.2025 - 07.2025
  • Remote IT Support: Installation, configuration, and troubleshooting of desktops & laptops using remote support tools (RDP, TeamViewer, AnyDesk)
  • Hardware & Software Troubleshooting: Diagnosing and resolving issues for Windows systems, applications, and office equipment (printers, scanners)
  • Networking: Configuration and maintenance of wired & wireless networks, VPN connectivity, and remote access support
  • System Administration: Performing system updates, patch management, data backups, and antivirus security checks
  • IT Security & Compliance: Ensuring data protection, endpoint security, and adherence to company IT policies
  • Technical Documentation: Recording issues, resolutions, and maintaining organized IT support logs
  • End-User Support: Providing assistance through remote sessions, calls, and emails to resolve technical issues
  • Collaboration Tools: Working with distributed IT teams and supporting remote office setup

Education

MCA -

B.S. Abdur Rahman Crescent Institute of Science And Technology
Chennai, India
05-2025

Bachelor of Science - IT

Bharathidasan University
Tiruchi, India
04-2023

Skills

  • Networking Fundamentals: OSI Model, TCP/IP, UDP, DNS, DHCP, VPN, Proxy, Load Balancing, Server Configurations
  • Routing & Switching: Static Routing, RIP, OSPF, EIGRP, BGP, VLANs, Inter-VLAN Routing, HSRP, STP, VTP, EtherChannel, WAN Technologies
  • IP Addressing & Subnetting: IPv4/IPv6 Configuration, Subnetting, Supernetting, Private/Public Addressing, CIDR
  • Network Security: ACLs, SSH, NAT, PAT, VPN Security, Firewalls, IDS/IPS, Endpoint Security, Password Protection
  • System Administration: Windows Server, Active Directory, Group Policy, User & Access Management, Patch Management, Backup & Restore
  • Remote Support Tools: RDP, AnyDesk, TeamViewer, Remote Desktop Services
  • Monitoring Tools: Wireshark, SolarWinds, Nagios, PRTG Network Monitor
  • Operating Systems: Windows, Linux (User Management, File Permissions, Basic Commands)
  • End-User Support: Email Configuration (Outlook, Office 365, Gmail, Yahoo), Printer/Scanner Setup, Remote Troubleshooting

Certification

  • Deep Learning - Udemy - 2025.
  • Generative AI Masters - Udemy - 2025.
  • Introduction to Cyber Security- Great Learning- 2024.
  • Completion of Training in Data Science - 2024.
  • Java Business Application Training - 2024.
  • Basics of Web Development - Devtown - 2022.

LANGUAGES

English
Tamil

Timeline

Desktop Support Engineer

Module Informatics Private Limited.
03.2025 - 07.2025

MCA -

B.S. Abdur Rahman Crescent Institute of Science And Technology

Bachelor of Science - IT

Bharathidasan University

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