Nadhiya Anwar

• Reconciling World link client transactions using reconciliation software and TLM.
• Resolved and cleared outstanding items and sending confirmation to management as daily reconciliation report.
• Successfully maintained accurate reconciliation process and procedures for complex financial accounts.
• Conducted regular reviews of reconciliations to identify discrepancies.
• Reduced manual effect by converting manual funding client into auto funding client and changed manual refund method into auto refund method.
• Analyzed customer data to identify trends and anticipate customer needs.
• Identified potential risks to develop mitigation plans and minimize impact on project timelines.
• Trained and supervised employees on office policies and procedures.
• Prepared SOP for guidelines reconciliation and simplify reconciliation process.

AWARDS & ACHIEVEMENTS:

Received star performer award for resolving high number of breaks in short period of time and for process improvements and initiatives.

• Manage payment posting process including verifying error and performing resolution.
• Provide Customer Service Support on payment processing information including queries and reports.
• Create managers reports and make recommendations with regards to problem Identification and resolution
• Trained and supported new team members, maintaining culture of collaboration.
• Mentored junior associates, fostering professional growth and helping them reach their full potential.

• Clearing exception entries in Alto applications for unapplied credits and unauthorized debits.
• Making 103 and 202 swift payments as well as verification.
• Placing stop draft and recall payments based on client request.
• Creating client profile and amendment based on client request in Payment Service Website.
• Setting standing order instructions and amendment for payments in Flexcube and Citidirect application.
• Approaching risk team to process he payments which crossed threshold limit.
• Implemented process improvements that led to significant time savings and increase accuracy in deliverables.
• Researched and reconciled differences for all accounts, resolving outstanding issues within two business days.
• Sanction Screening for Cheque payments.
• Handling Foreign Exchange payments and deal booking.
• Chasing settlement team to settled trades.
• Chasing client to provide trade details if there is any issue.
• Trained and supported new team members, maintaining culture of collaboration.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Mentored junior associates, fostering professional growth and helping them reach their full potential.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Increased customer service success rates by quickly resolving issues.

AWARDS & ACHIEVEMENTS:

• Received on spot award and torch bearer award.
• Got appreciation E-Mails from management for providing a decent production count in a short period of time.