Summary
Overview
Work History
Education
Skills
Timeline
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Nadina Tharpe

Smyrna,TN

Summary

Dynamic Chargebacks Specialist at Cardinal Health with proven expertise in chargeback management and exceptional problem-solving skills. Adept at enhancing operational efficiency through meticulous file management and active collaboration. Recognized for improving customer satisfaction and maintaining high standards in a fast-paced environment. Proficient in Microsoft Office applications and committed to delivering results.

Overview

41
41
years of professional experience

Work History

Chargebacks Specialist

Cardinal Health
05.2021 - Current
  • Process wholesaler chargeback claims that are received via EDI or manually.
  • File documents, chargebacks and related reports in their designated locations and retrieving them when needed.
  • Receive calls from various departments relating to chargeback inquiries.
  • Setup and QC contracts for drug manufacturers, reflecting correct quarterly or yearly pricing.
  • Responsible for assigning emails to individuals in the department email box where we receive 300-400 emails per day.
  • Use various software including Microsoft Word, Excel, PowerPoint, etc., and various company-specific software.
  • Must verify 340B and DEA/HIBCC entities, ensuring correct government pricing.

Assistant Manager

Hobby Lobby
03.2018 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

System Support Administrator

Discipleship Ministries
01.1984 - 06.2018
  • Maintained and ensured the smooth operation of computer systems and networks. This included installing, configuring, and managing hardware and software, troubleshooting technical issues, and ensuring the security and efficiency of the IT infrastructure.
  • Diagnosed and resolved technical issues with hardware, software, and networks.
  • Had responsibility for maintaining the company's telephone system, managing users, troubleshooting problems, security, etc.
  • Handled the Help Desk where I communicated with users, instructing them on how to resolve issues independently.

Education

Computer Science

East Tennessee State University
Johnson City, TN

Skills

  • Experienced with Microsoft Office applications
  • File management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Organizational skills
  • Active listening

Timeline

Chargebacks Specialist

Cardinal Health
05.2021 - Current

Assistant Manager

Hobby Lobby
03.2018 - 05.2021

System Support Administrator

Discipleship Ministries
01.1984 - 06.2018

Computer Science

East Tennessee State University

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Nadina Tharpe