Nagarajan M

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Investigates and solves the customer concerns to resolve process problems. Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

COURSE

INTERNATIONAL MARKETING - NPTEL [SILVER CERTIFICATION].,

ECA:

AN DISTRICT LEVEL ACHIEVEMENT IN HOCKEY.

• Excellent Analytical skills
• Quick Learner
• Flexibility and Adaptability

I work for one of the world wide Insurance Company under Property and casualty, were I handle US region clients

• Delivered End-to-End Policy Support: Provided full-cycle back-end processing and support for Property & Casualty insurance policies in the US market, including policy issuance, endorsements, renewals, Underwriting support, premium Auditing and cancellations. I commit to lead a team and supporting through the process.
• Process Compliance & SLA Management: Ensured adherence to SOPs and SLAs; proactively identified process gaps and implemented corrective actions to maintain compliance and service efficiency. Maintain Quality of my team and their performance.
• Quality Control & Audit Preparedness: Maintained high accuracy in transaction processing; conducted internal quality checks and prepared reports for internal and external audits.
• Team Leadership & Performance Oversight: Led a process team, monitored individual and group performance metrics, provided coaching, and drove continuous improvement in productivity and quality.
• Training & Knowledge Transfer: Conducted onboarding and KT sessions for new team members, focusing on US insurance guidelines, compliance practices, and system workflows.
• Underwriting Assistance & Risk Evaluation: Reviewed insurance applications, supporting documents, and prior claim histories to assist underwriters in evaluating risk and identifying missing or inconsistent information