Nakeia Banks
Madison
Summary
Dynamic Program Coordinator with a proven track record at HCA Healthcare Inc., excelling in project planning and internal communications. Expert in fostering customer relations and enhancing team productivity through effective administrative support and critical thinking. Achieved significant improvements in program delivery and team collaboration, demonstrating exceptional time management and logistical skills.
Overview
16
16
years of professional experience
Work History
Program Coordinator
HCA Healthcare Inc.
10.2023 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Administrative Assistant
HealthTrust Performance Group
11.2016 - Current
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated complex annual meeting involving multiple presenters, high number of attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes during collaborative team meetings.
- Facilitated training and onboarding for incoming office staff.
Patient Care Coordinator
Neurosurgical Associates
06.2013 - 11.2016
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests, procedures and referrals to specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Early Childhood Educator
Nashville Christian School
08.2008 - 04.2013
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Science - Psychology
Tennessee State University
Nashville, TN05.2010
Skills
- Internal Communications
- Microsoft Office
- Administrative Support
- Customer and Client Relations
- Data Entry Documentation
- Project Planning
- Critical Thinking
- Senior Leadership Support
- Time Management
- Logistics Functioning
- Meeting Agenda Preparation
Timeline
Program Coordinator
HCA Healthcare Inc.
10.2023 - Current
Administrative Assistant
HealthTrust Performance Group
11.2016 - Current
Patient Care Coordinator
Neurosurgical Associates
06.2013 - 11.2016
Early Childhood Educator
Nashville Christian School
08.2008 - 04.2013
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Science - Psychology
Tennessee State University
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