Nakeya Robb
Memphis
Summary
Experienced in warehouse operations with a focus on order processing and inventory management. Effectively communicated with team members regarding order status updates while ensuring compliance with safety regulations during the operation of powered industrial vehicles, including forklifts and cherry pickers. Maintained organized warehouse spaces by categorizing goods and conducting quality inspections prior to shipment, contributing to efficient logistics coordination. Demonstrated attention to detail through accurate completion of shipping documentation and proactive problem resolution related to product discrepancies.
Hardworking picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed several years in busy and challenging warehouses. I also have experience as being a learning ambassador as well . I have experience with unloading and loading trucks. I worked with sorting packages and making sure there going to the right area to be sent out on time .
Goal-driven Ambassador committed to raising brand awareness and enhancing sales. Competitive and results-oriented team player seasoned in implementing successful marketing campaigns, tracking customer preferences and ideas and suggesting appropriate advertisement and positioning ideas. Extensive knowledge of various marketing tools and social media platforms coupled with familiarity of competitor marketing activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
Nashville
11.2024 - 11.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
Picker
Automatic Distributors
Indianapolis
10.2023 - 09.2024
- Communicated effectively with team members regarding order status updates.
- Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
- Received and processed customer orders for merchandise in a timely manner.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
- Organized goods within the warehouse according to item categories, size or weight.
- Inspected product quality prior to packing and shipping out orders.
Packer Associate
Automatic Distributors
Indianapolis
10.2023 - 09.2024
- Provided assistance with unloading incoming freight trucks when needed.
- Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
- Transported finished goods from production area to loading dock for shipment.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Assisted customers in locating products within the warehouse when necessary.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
Warehouse Worker
Warehouse Associates LP
Indianapolis
08.2019 - 09.2023
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Organized warehouse space for efficient storage of products.
- Performed cycle counts to maintain accurate inventory records.
- Maintained accurate inventory records using computerized tracking systems.
- Processed returns of defective merchandise as required.
- Investigated any reported problems regarding shipping errors or damages.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Inspected incoming shipments for damage or discrepancies.
Education
Pharmacy Tech - Certificate of Pharmacy Tech
Pharmacy Tech
Cleveland, MS07-2019
High School Diploma -
West Bolivar High School
Rosedale, MS05-2014
Some College (No Degree) - Nursing
Alcorn State University
Lorman, MSSome College (No Degree) - Nursing
Delta State University
Cleveland, MSSkills
- Order processing
- Forklift operation
- Quality inspection
- Inventory management
- Product packaging
- Customer assistance
- Warehouse organization
- Logistics coordination
- Team collaboration
- Safety compliance
- Attention to detail
- Effective communication
- Problem resolution
- Time management
- Data entry
- Order preparation
- Box labeling
- Barcode scanners
- Stock rotation
- Deadline adherence
- Safety procedures
- Heavy machinery operation
- Truck loading
- Quality control
- Cycle counts
- Product location skills
- System updating
- Safety regulations compliance
- Order picking
- Shipment procedures
- Shipment receiving
- Scanner operation
- Inventory transactions
- Equipment troubleshooting
- Heavy lifting
- Barcode scanning
- Loading and unloading
- Warehouse safety
- Warehouse safety protocols
- Workplace organization
- Packaging materials
- Shipping documentation
- Pallet jack operation
- Warehouse operations
- Shipping and receiving
- Item selection
- Product Inspections
- Order verification
- Pallet jack usage
- Packing materials
Languages
English
Full Professional
Certification
- pharmacy tech
Accomplishments
- honor student in my class of 2014
- 3.5 Gpa high school
- received recognition for the highest number with picking
- received recognition for being a dependable worker working extra hours
References
References available upon request.
Timeline
Customer Service Representative
AT&T
11.2024 - 11.2024
Picker
Automatic Distributors
10.2023 - 09.2024
Packer Associate
Automatic Distributors
10.2023 - 09.2024
Warehouse Worker
Warehouse Associates LP
08.2019 - 09.2023
Pharmacy Tech - Certificate of Pharmacy Tech
Pharmacy Tech
High School Diploma -
West Bolivar High School
Some College (No Degree) - Nursing
Alcorn State University
Some College (No Degree) - Nursing
Delta State University