Nakeyia Lucas
Memphis
Summary
Highly motivated professional eager to embrace new challenges. Strong work ethic combined with adaptability and exceptional interpersonal skills. Proven ability to work independently while quickly acquiring new competencies.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Internal Revenue Service, IRS
04.2023 - Current
- Collaborated across departments to address incorrect data entries promptly.
- Reviewed information for accuracy, implementing necessary corrections as needed.
- Executed data entry from diverse sources into computer systems efficiently.
- Identified discrepancies in source documents, ensuring accurate data entry.
- Systematically organized files for easy future retrieval based on established procedures.
- Safeguarded confidential information during all data handling processes.
- Created and maintained spreadsheets for tracking data entries securely.
- Monitored compliance with all applicable regulations governing data entry.
Customer Support Specialist
Conduit Global
12.2017 - 03.2023
- Managed high volume of inbound customer inquiries via phone, email, and live chat, achieving 95% customer satisfaction rating.
- Resolved complex customer issues through active listening, resulting in 20% reduction in escalations.
- Collaborated with cross-functional teams to ensure prompt issue resolution and enhance customer support experience.
- Utilized CRM software to maintain accurate records of customer interactions for comprehensive profile management.
Education
High School Diploma -
Westwood High School
Memphis, TNSkills
- Data organization and archiving
- Document processing expertise
- Multitasking abilities
- Conflict resolution techniques
- Time management skills
- CRM software expertise
- Interpersonal communication skills
- Problem-solving capabilities
- Attention to detail focus
- Empathetic and patient demeanor
Timeline
Data Entry Clerk
Internal Revenue Service, IRS
04.2023 - Current
Customer Support Specialist
Conduit Global
12.2017 - 03.2023
High School Diploma -
Westwood High School