Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakeyia Lucas

Memphis

Summary

Highly motivated professional eager to embrace new challenges. Strong work ethic combined with adaptability and exceptional interpersonal skills. Proven ability to work independently while quickly acquiring new competencies.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Internal Revenue Service, IRS
04.2023 - Current
  • Collaborated across departments to address incorrect data entries promptly.
  • Reviewed information for accuracy, implementing necessary corrections as needed.
  • Executed data entry from diverse sources into computer systems efficiently.
  • Identified discrepancies in source documents, ensuring accurate data entry.
  • Systematically organized files for easy future retrieval based on established procedures.
  • Safeguarded confidential information during all data handling processes.
  • Created and maintained spreadsheets for tracking data entries securely.
  • Monitored compliance with all applicable regulations governing data entry.

Customer Support Specialist

Conduit Global
12.2017 - 03.2023


  • Managed high volume of inbound customer inquiries via phone, email, and live chat, achieving 95% customer satisfaction rating.
  • Resolved complex customer issues through active listening, resulting in 20% reduction in escalations.
  • Collaborated with cross-functional teams to ensure prompt issue resolution and enhance customer support experience.
  • Utilized CRM software to maintain accurate records of customer interactions for comprehensive profile management.

Education

High School Diploma -

Westwood High School
Memphis, TN

Skills

  • Data organization and archiving
  • Document processing expertise
  • Multitasking abilities
  • Conflict resolution techniques
  • Time management skills
  • CRM software expertise
  • Interpersonal communication skills
  • Problem-solving capabilities
  • Attention to detail focus
  • Empathetic and patient demeanor

Timeline

Data Entry Clerk

Internal Revenue Service, IRS
04.2023 - Current

Customer Support Specialist

Conduit Global
12.2017 - 03.2023

High School Diploma -

Westwood High School
Nakeyia Lucas