NAKHAYA FATHIMA
-
Chennai,TN
Summary
Dynamic telecaller with proven success at ACUTEADREM BUSINESS SERVICES, adept at upselling and reducing customer complaints. Goal-oriented and skilled in objection handling, I excel in building client relationships and achieving sales targets. Proficient in MS Office and data entry, I consistently enhance customer satisfaction and drive revenue growth.
Overview
11
11
years of professional experience
Work History
Admin Executive
Alsha Hotel Supplies Pvt Ltd
Chennai, Tamilnadu
12.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Telecaller
ACUTEADREM BUSINESS SERVICES PRIVATE LIMITED
02.2023 - 09.2025
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
Salesperson
Nesa Burkha
04.2015 - 12.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Set and achieved company defined sales goals.
Education
Bachelor of Science -
Justice Basheer Ahmed Sayeed College For Women
Chennai, India 04.2001 -
High School Diploma -
Government Hobart Higher Secondary School For Muslim Girls
Chennai, India03-2011
Skills
Goal oriented
Objection handling
Follow-up calls
Call quality
MS office
Data entry
Timeline
Admin Executive
Alsha Hotel Supplies Pvt Ltd
12.2025 - Current
Telecaller
ACUTEADREM BUSINESS SERVICES PRIVATE LIMITED
02.2023 - 09.2025
Salesperson
Nesa Burkha
04.2015 - 12.2022
Bachelor of Science -
Justice Basheer Ahmed Sayeed College For Women
04.2001 -
High School Diploma -
Government Hobart Higher Secondary School For Muslim Girls