Nakita Benn
Chattanooga
Summary
Customer-focused Business Care Representative highly productive in completing tasks efficiently. Skilled in conflict resolution, customer relationship management, and problem-solving. Excel at communication, empathy, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Business Care Representative
T-Mobile
Chattanooga
02.2010 - 06.2026
- Assisted customers with billing inquiries and account management.
- Provided product information and troubleshooting support for devices.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on new services and promotional offers available.
- Conducted follow-up calls to ensure customer satisfaction and retention.
Education
Hixson High School
Hixson, TNSkills
- Billing management
- Product troubleshooting
- Customer onboarding
- Issue resolution
- Strong work ethic
Timeline
Business Care Representative
T-Mobile
02.2010 - 06.2026
Hixson High School