Nakyla Faulkner
Memphis
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and front-end performance optimization. Skilled in problem-solving and team collaboration, I consistently enhanced store appearance and increased sales through effective engagement. Experienced in medication dispensing and maintaining patient confidentiality during my internship at Walgreen's Pharmacy.
Overview
1
1
year of professional experience
Work History
Front End Associate
Walmart
02.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Collaborated with restocking team to ensure high-demand products were always available.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
Material Handler
FedEx
11.2024 - 12.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Internship Student
Walgreen's Pharmacy
01.2024 - 12.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Certificate Of Technical Studies - Pharmacy Technician
Southwest Tennessee Community College
Memphis, TN05.2025
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Medication labels
- Medicare and medicaid process
Timeline
Front End Associate
Walmart
02.2025 - Current
Material Handler
FedEx
11.2024 - 12.2024
Internship Student
Walgreen's Pharmacy
01.2024 - 12.2024
Certificate Of Technical Studies - Pharmacy Technician
Southwest Tennessee Community College
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