Nakyria Warren
Memphis
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
Work History
Dental Lab Technician
Glidewell Laboratories
01.2025 - Current
- Assisted in the training of new technicians when needed.
- Inspected castings for accuracy against original model before finishing process was started.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Matched appearance of natural teeth by applying stains and glazes to restorations.
- Fabricated, altered and repaired dental devices such as bridges, inlays and crowns.
- Loaded newly constructed teeth into porcelain furnaces to bake onto metal framework.
- Reviewed orders, instructions, and prescriptions written by professionals to complete work accurately.
- Utilized digital scanning technology to create 3D images of patient's teeth.
- Worked effectively in team environments to make the workplace more productive.
Pharmacy Technician
Walgreens
05.2023 - 12.2024
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
Pharmacy Technician
Accredo, Specialty Pharmacy
03.2020 - 05.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Human Resources Administrator
Sprouts Farmers Market
07.2019 - 03.2020
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires
- Maintained a well-organized filing. system to ensure easy access to important records and documents.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
Librarian Assistant
Baptist Health Sciences University
01.2018 - 05.2019
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
- Contributed to a positive learning environment by providing exceptional customer service to students, faculty, and staff.
- Streamlined the acquisition process for new materials by accurately cataloging, labeling, and shelving items in a timely manner.
- Promoted library services through creating informative guides, handouts, and online resources for patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
Customer Service Professional
McDonald's
03.2012 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Enhanced customer satisfaction by addressing and resolving complaints
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
Education
Bachelor of Science - Health Administration
Baptist Health Sciences University
Memphis, TN04.2019
Skills
- Customer Service
- Supporting Pharmacy Operations
- High Volume Environments
- Administrative Support
- 3D imaging
- Training new technicians
- Restoration fabrication
- Crown & Bridge Production
- Team collaboration
Timeline
Dental Lab Technician
Glidewell Laboratories
01.2025 - Current
Pharmacy Technician
Walgreens
05.2023 - 12.2024
Pharmacy Technician
Accredo, Specialty Pharmacy
03.2020 - 05.2023
Human Resources Administrator
Sprouts Farmers Market
07.2019 - 03.2020
Librarian Assistant
Baptist Health Sciences University
01.2018 - 05.2019
Customer Service Professional
McDonald's
03.2012 - 01.2018
Bachelor of Science - Health Administration
Baptist Health Sciences University