Nanci Cayson
Flight Attendant
Murfreesboro,TN
Summary
Dynamic and experienced flight attendant with a proven track record of delivering exceptional customer service. Recognized for a poised and personable demeanor, fostering a welcoming atmosphere for passengers. Committed to collaboration in team-driven environments, ensuring seamless operations and enhanced travel experiences. Strong ability to build rapport with diverse clientele, contributing to outstanding customer relations and satisfaction.
Overview
25
25
years of professional experience
Work History
Flight Attendant
Southwest Airlines
01.2011 - Current
- Ability to problem solve effectively under stressful conditions.
- Exceptional customer service skills resulting in maintaining top 3 service rating in JD power awards. Recognized by customers and peers for “kick tails” on monthly service surveys.
- Self-driven and motivated completing all required tasks ahead of deadlines.
- Demonstrating professionalism at all times while interacting with all persons at all levels.
- Establishing lasting professional relationships through trust and reliability.
- AED, CPR, and first aid certification.
- Annual security and safety certification.
- FAA certification for flight attendant.
Loan Officer Assistant
All Western Mortgage Inc.
10.2020 - 02.2021
- Assist originator in appointment setting with prospective and new applicants
- Set and confirm appointments for originator and and manager calendar
- Assist the originator with obtaining an accurate and thorough 1003.
- Analyze customer’s credit band financial scenario and determining appropriate loan product(s).
- Run credit on loans assign to originator
- Request status updates from pre-approved clients and referral sources.
- Manage monthly compliance-approved email marketing to realtors.
Senior Operations Support Analyst
Bjs Restaurants Inc.
06.2009 - 12.2010
- Completed Financial and Operational audits.
- Established and implemented audit protocols to ensure operational and financial excellence.
- Facilitated, lead, and supported team members/management growth through the RISK review program.
- Exceeded expectations by providing clear and detailed financial reports monthly.
Field Accounting Coordinator
The Cheesecake Factory
07.2000 - 05.2009
- Provided field accounting support to the west, mid-west and east coast restaurants.
- Developed and launched operational procedures for New Restaurant Openings nationwide.
- Recruited, interviewed and hired Operations Support Technicians.
- Directly supervised and trained restaurant Operation Support Technicians and Accountants.
Education
High School Diploma -
Spanish River High School
Boca Raton, FL06-1992
Skills
- Provides friendly, professional support to customers in a fast pace environment
- Resolves customer concerns quickly and effectively to ensure satisfaction
- Builds rapport with customers to create a welcoming and helpful experience
- Maintained a calm, patient attitude when dealing with difficult situations
Timeline
Loan Officer Assistant
All Western Mortgage Inc.
10.2020 - 02.2021
Flight Attendant
Southwest Airlines
01.2011 - Current
Senior Operations Support Analyst
Bjs Restaurants Inc.
06.2009 - 12.2010
Field Accounting Coordinator
The Cheesecake Factory
07.2000 - 05.2009
High School Diploma -
Spanish River High School