Nancy Collins
Memphis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Alorica
Miami
10.2022 - 10.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and ensured accurate information entry in the system.
- Managed customer accounts while maintaining confidentiality and security protocols.
Care Coordinator
Carenet Health
San Antonio
02.2019 - 09.2022
- Coordinated patient care plans to ensure comprehensive support for health needs.
- Managed communication between patients and healthcare providers for effective service delivery.
- Assisted in scheduling appointments and follow-up visits for optimal patient management.
Education
Certified Medical Assistant
Remington College
Memphis, TN 02.2023 - 10.2023
West Memphis High School
West Memphis, ARSkills
- Customer relationship management
- Data entry accuracy
- Issue resolution
- Patient scheduling
- Care coordination
- Healthcare communication
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
Languages
English
Professional
Timeline
Certified Medical Assistant
Remington College
02.2023 - 10.2023
Customer Service Representative
Alorica
10.2022 - 10.2025
Care Coordinator
Carenet Health
02.2019 - 09.2022
West Memphis High School