Nancy Dowd
Chattanooga
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
37
37
years of professional experience
Work History
Team Lead
Bass Pro Shops
04.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Successfully managed the seasonal operations for Santa's Wonderland and the Easter Bunny photo events.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated customer needs and feedback to drive product and service improvements.
Store Manager
Cato Fashions
10.2015 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Five Guys
10.2014 - 07.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Ryan's Steakhouse
10.2007 - 10.2014
- products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Substitute Teacher
Chickamauga City Schools
01.2006 - 07.2013
Office Manager
Bear Metals
04.2004 - 07.2006
Claims Adjuster
Cigna Insurance Company
07.1998 - 04.2004
Claims Adjuster
Provident Insurance
03.1991 - 04.1998
Manager
Service Merchandise
11.1988 - 04.1991
Sales Associate
Kmart
03.1988 - 11.1988
Education
Georgia Northwestern Technical College
Rock Spring, GA05.1989
High School Diploma -
Rossville High School
Rossville, GA05.1988
Skills
- Customer Focus
- Problem solving
- Performance monitoring
- Performance Improvement
Timeline
Team Lead
Bass Pro Shops
04.2022 - Current
Store Manager
Cato Fashions
10.2015 - 03.2022
Store Manager
Five Guys
10.2014 - 07.2015
Store Manager
Ryan's Steakhouse
10.2007 - 10.2014
Substitute Teacher
Chickamauga City Schools
01.2006 - 07.2013
Office Manager
Bear Metals
04.2004 - 07.2006
Claims Adjuster
Cigna Insurance Company
07.1998 - 04.2004
Claims Adjuster
Provident Insurance
03.1991 - 04.1998
Manager
Service Merchandise
11.1988 - 04.1991
Sales Associate
Kmart
03.1988 - 11.1988
Georgia Northwestern Technical College
High School Diploma -
Rossville High School
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