Nancy Foust
Greeneville
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
26
26
years of professional experience
Work History
Specialist II
Blount County Child Support
09.2022 - 04.2024
- - Assess caseload to determine necessary steps needed
- - Prepare and review all necessary legal documents as they pertain to the case
- - Provide customer assistance in person, over the phone, or through email on case status, payments, upcoming court dates, etc
- - Provide resources for new and established clients
Enforcement Case Worker
Knox County Child Support
09.2019 - 08.2022
- - Assessing cases to determine the amount of financial support needed, and striking a balance between sometimes opposing parties
- - Managing and reviewing court documents and other records to make informed decisions to support Knox County Families
- - Interacting with clients and utilizing excellent customer service to our clients and coaching them through the Child Support Process
- - Advocating for minors, their families, and the community-at-large who need Knox County Child Support and collaborating with numerous stakeholders to support my hundreds of clients
Store Ambassador and Clerk
Big Lots
03.2017 - 09.2019
- Promoting and representing the store at major marketing events and enrolling clients in special promotions, like our store card
- - Inventory management and dispersal to meet the needs of our clients and the store
- - Cashier with excellent customer service to thousands of clients that frequent the store for their household needs
- - Team leader promoting communication, cohesion, and collaboration between other staff members and management
Operating Manager
Scruby Tuby Wash House
02.2016 - 10.2017
- - Creating and managing three staff members; scheduling shifts
- - Maintaining the highest standard of facility excellence, and ordering, organizing and inventory of products
- - Providing excellent customer service to thousands of clients superb service cited in a six-Five-Star rating on Google
- - Managing cash flows and overseeing deposits after completing daily reports
Office Manager
Newport Dance and Cheer Academy
07.2014 - 01.2016
- - Handling all registration for incoming and current students and handling transactions
- Updating and scheduling all classes in the studio, assigning teachers and managing registration
- - Digital content management, including updating the company website to communicate robustly with our future and current students and their families
- - Leading a grassroots marketing plan and preparing promotional materials for prospective students throughout the Tri-Counties
- - Finance Management overseeing and executing billing records and invoices, monitor cash flows
Closing Specialist
Godbey Law Firm
04.1998 - 10.2008
- - Coordinating and managing real-estate closings for home purchases maintaining relationships with various stakeholders including lenders, clients and realtors
- - Preparing the legal documents such as Deeds, Deeds of Trust, Releases, Loan Packages, etc.; while upholding state, local, and federal mandates and regulations
- - Disbursing files once recorded in public record, allowing me to build relationships within the local community
- - Managing withdrawals from multi-million dollar trust accounts and ensuring payments arrived at their destination
- - Working directly with Attorneys on several major projects such as new developments / subdivisions
Education
High School Diploma -
Harrison Chilhowee Baptist Academy
Seymour, TN05-1986
Business Administration - undefined
Roane State Community College
01.2019
Skills
- TCSES, Accent, Clearinghouse, Edison, Power Point, Adobe, Microsoft Excel, Microsoft Word,10-key, Multi-line phone system, Softpro, Typing, Data Entry
Timeline
Specialist II
Blount County Child Support
09.2022 - 04.2024
Enforcement Case Worker
Knox County Child Support
09.2019 - 08.2022
Store Ambassador and Clerk
Big Lots
03.2017 - 09.2019
Operating Manager
Scruby Tuby Wash House
02.2016 - 10.2017
Office Manager
Newport Dance and Cheer Academy
07.2014 - 01.2016
Closing Specialist
Godbey Law Firm
04.1998 - 10.2008
Business Administration - undefined
Roane State Community College
High School Diploma -
Harrison Chilhowee Baptist Academy
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