Nancy Josephine Xavier

Key responsibilities and Activities

• Worked across APAC & EMEA – CitiBank’s Go to Common program across Digital end user modules in Citibank Online banking and Mobile Banking services
• Worked on several Customer engagement, Digital Acceleration, Strategic and Revenue growth projects
• Extensive experience in Core card modules like Credit limit processing, Extended payment plan through cards, Digitization of Card service requests, Fraud transaction monitoring and screening & processing of all other card related applications
• Attended requirement grooming, sprint planning, BRD review calls to finalize the testing objective
• Devised/created the test plan for functional, performance and Edge related metrics
• Ensured the test data readiness by creating DB queries using DWH tables and integrating them with test data management tool
• Worked with global clients directly to ensure appropriate black/hidden areas were covered and tested
• Hosted presentation with biz on the testing strategy enabling a rational deduction from high- level objectives to provide a picture on actual test activities to meet those objectives from a QA perspective
• Hosted calls with Citi clients to ensure that the testing metrics are met before UAT sign off
• Prepare and publish daily reports to stakeholders on daily basis
• Identify and help building the regression test suite
• Good Knowledge on working with Mainframe screens
• Liaised with sponsors/product owners to ensure ongoing quality assurance program’s integrity
• Achieved KPI by effectively managing critical projects with zero discrepancies
• Received multiple appreciations from senior Citi Clients for exhibiting good domain knowledge and on time completion of several Card projects
• Been undertaking sign off calls representing Digital UTT for every major release with APAC biz
• Maintaining and upgrading regression repository at the end of every release

Key Programs delivered

• PayAll – Encouraging customers to pay rent, utilities, tax, insurance and all other miscellaneous payments through Citi Credit card with guaranteed returns
• Straight to operations – Digitization of all pre-requite for Card related requests/applications routing the request to operations team for final approval or rejection
• Straight though processing – Card service request to be approved instantly for privileged customers thereby making Citi less personal-dependent and more technology reliant
• CSAWT Screening – Suspicious transaction to be screened before disposition
• Customer Engagement – Dynamic placement of customer centric offers across various screens in mobile app increasing customer interaction with Bank

Appreciations Received

• On the spot Award for on time delivery of Pay All project – Aug 2020
• Extra mile Award for STO delivery – July 2021
• Star of the Quarter award for delivering wealth related changes – June 2017

Key responsibilities and Activities

• Tested across various Card and Investment modules such as Dashboard, Credit card Payments, Credit limit increase, Payments and Rewards
• Worked directly with regional SMEs/biz to ensure credibility of scripts being tested
• Running automated regression suites to ensure product's integrity after enhancements and modifications to existing functionality/Defect fixes. Continuous tracking of bugs in QC and followup until closure.
• creating RDMS queries for Data fetch

Appreciations Received

• On the spot Award for on time delivery of Global Rewards – Jan 2015