Listening to Music
Nandakumar Ramesh
Senior System Executive
Chennai
Summary
Motivated IT graduate seeking opportunities in software development to apply my skills on real-time projects. Eager to learn new technologies, deepen my technical expertise, and contribute effectively to the success of the organization.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
7
7
Certifications
5
5
Languages
Work History
Senior System Executive
Cognizant Technology Solutions, CTS
Chennai
03.2024 - Current
- Collaborated with various other cross functional teams for providing the best solutions for clients.
- Coordinated with team & serving as the first point of contact for clients seeking technical support or escalating issues related system, applications & OS.
- Increased customer satisfaction by providing prompt and effective technical support services.
- Handled incoming calls, emails & chats from clients & provided resolutions in a timely manner.
- Installed and configured network printers and other peripheral devices.
- Identified & resolved issues related with Internet & Virtual Private Networks.(VPN's)
Education
Bachelor in Technology - Information Technology
Chennai Institute of Technology
Chennai, India 07.2019 - 04.2023
School - 12th
Sri Sankara Vidyalaya (M.H.S.S)
Chennai, India 06.2018 - 03.2019
School - 10th
Sri Ramkumar Devi Fomra Vivekananda Vidyalaya
Chennai, India 06.2016 - 04.2017
Skills
C Programming
Python
Java
Front end (HTML,CSS&JS)
Java Data Base Connectivity (JDBC)
PostgresSQL
Incident management
Accomplishments
1) Online Food Delivery Website (April-June 2022)
Created a online Food delivery system using front-end technologies (HTML & CSS) to overcome the failures of existing delivery system & providing a rapid service to customers from different parts of the world.
2) Skill and Job Recommender Web Application (Aug-Nov 2022)
Developed a web application using Python & Front end technologies for recommending jobs to user's based on their current experience & skillset. additionally developed a Chatbot using Watson Assistant for guiding the user's more efficiently.
3) Medical Insurance Cost Prediction Using Random Forest Regression (April-May 2023)
Developed a ML model to predict medical insurance costs for user's depending on various factors such as age, gender, count of children, region, BMI. This model gace 86% accuracy for predicting the Insurance costs.
Certification
Completed Python for beginners course & received certification from Solo learn.
Interests
Watching documentaries & moviesin the weekend
Interested in Badminton
Traveling & exploring different countries across the globe
Passionate about learning Foreign languages
Timeline
Senior System Executive
Cognizant Technology Solutions, CTS
03.2024 - Current
Bachelor in Technology - Information Technology
Chennai Institute of Technology
07.2019 - 04.2023
School - 12th
Sri Sankara Vidyalaya (M.H.S.S)
06.2018 - 03.2019
School - 10th
Sri Ramkumar Devi Fomra Vivekananda Vidyalaya
06.2016 - 04.2017
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