Nandhini Muthukumar
Senior Executive
Chennai
Summary
Highly skilled Master Data Management (MDM) professional with over 6 years of experience, complemented by 1 year in Accounts Payable. Possess deep expertise in data governance, process optimization, and system integration across platforms like Oracle, SAP and Coupa. Proven track record of delivering successful projects, including leading a team through a high-impact pilot project that transitioned smoothly to live operations.
Recognized for strong communication, technical proficiency, and problem-solving abilities. Adept at working independently, managing multiple priorities, and maintaining exceptional accuracy and organization. Committed to driving data quality and operational excellence, and confident in contributing meaningfully to the improvement of enterprise data management processes.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Executive
Wipro Technologies CDC 5 SEZ
06.2024 - Current
- Mentored junior staff on operational best practices, and supported their professional development, fostering a high-performing team culture.
- Contributed to a pilot project and actively participated in client-led knowledge acquisition sessions to support process transition and implementation.
- Designed and maintained Standard Operating Procedures (SOPs) and process maps to streamline workflows and enhance efficiency.
- Acted as team lead during the manager's absences, ensuring continuity of operations and timely issue resolution.
- Managed supplier data creation and updates in SAP and Coupa, maintaining data integrity and compliance.
- Generated and analyzed daily SLA reports to monitor service performance and identify areas for improvement.
- Delivered cross-training sessions to junior team members, enhancing their skill sets, and promoting operational flexibility across functions.
- Produced weekly and monthly KPI reports to track team productivity and support strategic decision-making.
- Conducted daily audits to ensure process adherence and maintain high-quality standards.
- Handled and allocated ServiceNow tickets across the team, optimizing workload distribution and response times.
- Interfaced directly with clients to address urgent requirements, delivering prompt, and effective solutions.
- Communicated with clients and suppliers via email to resolve queries and maintain strong, professional relationships.
- Maintained data accuracy above 99.8%, demonstrating attention to detail, and commitment to excellence.
- Resolved complex technical issues, applying analytical skills, and cross-functional collaboration to drive solutions.
- Facilitated regular team huddles to align members with current process updates, ensuring consistent communication, and operational efficiency.
Master Data Management
Capgemini Financial Services
01.2020 - Current
- Master Data Management at Capgemini Financial Services, India: I was responsible for managing the master data and ensuring accuracy and consistency across all related systems. My time with Capgemini Financial Services involved working closely with multiple stakeholders to ensure proper data governance. During my tenure, I was able to successfully implement various strategies to enhance the overall quality of master data.
- Creating, modifying vendors, customers, and fraudulent checking in both Oracle and SAP.
- And resolving the relevant query via tickets and mails as per client request
- Direct contact with clients and suppliers and help them to resolve their urgent queries.
- Communicating and dealing with supplier via email and calls.
- Maintaining accuracy above 99.5%
- Improved system performance by analyzing existing processes.
- Built collaborative relationships with stakeholders.
- Handling the team in the absence of lead.
- Managed multiple projects simultaneously.
- Resolved complex technical issues.
- Spent over three years in this role.
Accounts payable
Capgemini Financial services
01.2018 - 01.2020
- Accounts Payable at Capgemini Financial Services, India: I managed the accounts payable process for the company over a two-year period. My responsibilities included:
- Processing invoices and payments
- Indexing and verifying the invoice
- Handling invoice processing in FTF
- Resolving vendor queries
- Maintaining the accuracy of financial records
- Updating payment systems
- Generating reports
Education
MBA - Human Resource Management
University of Madras
02-2023
B.Com - ISM
S.D.N.B. Vaishnav College For Women
04-2018
Skills
- Client relationship management
- Effective communication
- Team leadership
- Analytics reporting
- Mentorship and coaching
- Standard operating procedures
- ServiceNow management
- Master data management
- Process optimization
Additional Information
- SAP
- Oracle
- Coupa
- ServiceNow
- MS Office
Accomplishments
- Star Performer – 4-time recipient for exceptional performance and contribution
- Xtra Mile Award – 2-time recipient for going above and beyond in role responsibilities
- Outstanding Performer – Recognized for consistently exceeding performance expectations
- Inspiring Performer – Honored for motivating peers and driving team success
- Habit Flagbearer – Demonstrating Stewardship – Awarded for exemplifying ownership and accountability
- Habit Flagbearer – Always Communicating – 2-time recipient for maintaining clear and effective communication across teams – two-time recipient for maintaining clear and effective communication across teams
Certification
Indirect Taxation
Timeline
Senior Executive
Wipro Technologies CDC 5 SEZ
06.2024 - Current
Master Data Management
Capgemini Financial Services
01.2020 - Current
Accounts payable
Capgemini Financial services
01.2018 - 01.2020
Indirect Taxation
08-2017
Tally ERP 9
02-2017
MBA - Human Resource Management
University of Madras
B.Com - ISM
S.D.N.B. Vaishnav College For Women
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