Nandhini A
Chennai
Summary
Dynamic assistant manager with experience in streamlining operations and improving student engagement. Skilled in team leadership and decision-making, contributing to consistent sales growth and enhanced organizational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
King Makers IAS Academy
Chennai, India
03.2022 - 05.2023
- Coordinated daily operations to enhance student engagement and support learning outcomes.
- Assisted in implementing training programs for new staff, fostering a collaborative environment.
- Streamlined administrative processes, improving efficiency in student enrollment and record management.
- Developed communication strategies to effectively convey academic resources to students and parents.
- Supported marketing initiatives, enhancing the academy's visibility within the community and target demographics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Business Development Executive
Strategy Nxtgen
Chennai, India
05.2015 - 09.2019
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Conducted market research to identify emerging trends and opportunities for business expansion.
- Led cross-functional teams in executing initiatives that improved customer engagement and satisfaction.
- Implemented CRM systems to streamline lead tracking and enhance sales pipeline efficiency.
- Coordinated with marketing teams to align campaigns with business objectives, enhancing brand visibility and outreach.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Education
MBA - International Business Management
MADRAS UNIVERSITY (DISTANCE EDUCATION)
Chennai, India06-2020
Bachelor of Science - Computer Applications
SINDHI COLLEGE OF ARTS AND SCIENCE
Chennai, India04-2015
HSC
GOVERNMENT HIGHER SECONDARY SCHOOL
Chennai, India03-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Sales strategies
- Customer relationship management (CRM)
- Marketing
- Computer skills
Timeline
Assistant Manager
King Makers IAS Academy
03.2022 - 05.2023
Business Development Executive
Strategy Nxtgen
05.2015 - 09.2019
MBA - International Business Management
MADRAS UNIVERSITY (DISTANCE EDUCATION)
Bachelor of Science - Computer Applications
SINDHI COLLEGE OF ARTS AND SCIENCE
HSC
GOVERNMENT HIGHER SECONDARY SCHOOL