Nandine Bailey
Tazewell
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Retail Sales Associate
Hobby Lobby
Morristown
11.2025 - Current
- Assisted customers in product selection and provided exceptional service.
- Organized merchandise displays to enhance store presentation and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Restocked inventory to maintain optimal product availability on sales floor.
- Collaborated with team members to ensure efficient store operations.
- Answered customer inquiries and resolved issues promptly and professionally.
- Maintained a clean and safe shopping environment for all customers.
- Participated in inventory counts to support accurate stock management.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Addressed customer questions and concerns regarding products and services.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Assisted in the preparation and execution of physical inventory counts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Front End Customer Service Associate
Walmart
Middlesboro
11.2024 - 08.2025
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Ensured compliance with company policies related to front end operations.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Greeted customers warmly upon entering the store or on the phone call.
- Utilized computer systems effectively in order to retrieve information quickly and accurately.
- Encouraged customers to complete surveys regarding their satisfaction with our services and products.
- Participated in training sessions designed to enhance my knowledge of product features and benefits.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Mentored junior team members and managed employee relationships.
Education
Lorenzo Walker Intitute of Technology
Naples, Fl 09.1998 - 07.1999
Skills
- Customer service
- Sales techniques
- Product knowledge
- Point-of-sale operations
- Team collaboration
- Conflict resolution
- Training new employees
- Time management
- Communication skills
- Problem solving
- Relationship building
- Attention to detail
- Data entry accuracy
- Reliability and punctuality
- Professional appearance
- Policy and procedure adherence
- Customer assistance
Timeline
Retail Sales Associate
Hobby Lobby
11.2025 - Current
Front End Customer Service Associate
Walmart
11.2024 - 08.2025
Lorenzo Walker Intitute of Technology
09.1998 - 07.1999